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Mookiemoo
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« on: October 31, 2009, 15:14:06 » |
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Just got a set of season tickets - decided to do it online now that you can........but two "anomalies" I noticed are:
1. When doing it in person, you cannot buy a season ticket until the day before or friday before - online you can't do it within the week before. i.e. yesterday, the first day I could order them for was Monday 9th not Monday 2nd. In the station, I would have been able to buy Monday 2nd but not 9th. So, I initially thought, ah, this will be so they can print and post them to arrive towards the end of next week, bearing in mind the professed reason for the restriction is to stop abuse. WRONG. They turned up special delivery today in the post. Nice service but make a mockery of not being able to buy them in the station the same way.
2. If one loses ones ticket, who do you go to get a replacement. When you buy them at the station, you got, pay ^10 and the station looks up your record card and issues the replacement. I guess if I go to WOS» if I lose them (likely) then they have no record of my purchase.
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Ditched former sig - now I need to think of something amusing - brain hurts -I'll steal from the master himself - Einstein:
"Two things are infinite: the universe and human stupidity; and I'm not sure about the the universe."
"Gravitation is not responsible for people falling in love"
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Mookiemoo
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« Reply #1 on: December 02, 2009, 20:59:34 » |
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Now not a hypothetical question
Bought my season on line - expires on the 8th
Either its sitting on my desk in work or I have abandoned it somewhere.
How do I get a replacement? ASked at WOS» but since I'm not in their book as having bought it - they have no idea.............
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Ditched former sig - now I need to think of something amusing - brain hurts -I'll steal from the master himself - Einstein:
"Two things are infinite: the universe and human stupidity; and I'm not sure about the the universe."
"Gravitation is not responsible for people falling in love"
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Ollie
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« Reply #2 on: December 02, 2009, 21:33:56 » |
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I hope for you it's at work.
To get a duplicate, as you buy them online now it will go through whichever site you bought from (so I assume you will be dealing with Trainline, and I am not completely sure what the process would be)
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Mookiemoo
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« Reply #3 on: December 02, 2009, 22:01:54 » |
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I hope for you it's at work.
To get a duplicate, as you buy them online now it will go through whichever site you bought from (so I assume you will be dealing with Trainline, and I am not completely sure what the process would be)
FGW▸ website |
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Logged
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Ditched former sig - now I need to think of something amusing - brain hurts -I'll steal from the master himself - Einstein:
"Two things are infinite: the universe and human stupidity; and I'm not sure about the the universe."
"Gravitation is not responsible for people falling in love"
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Ollie
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« Reply #4 on: December 02, 2009, 22:02:42 » |
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I hope for you it's at work.
To get a duplicate, as you buy them online now it will go through whichever site you bought from (so I assume you will be dealing with Trainline, and I am not completely sure what the process would be)
FGW▸ website Yeah so have a feeling you will be dealing with Trainline, who are contracted to deal with online bookings for FGW. |
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Mookiemoo
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« Reply #5 on: December 02, 2009, 23:08:01 » |
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I hope for you it's at work.
To get a duplicate, as you buy them online now it will go through whichever site you bought from (so I assume you will be dealing with Trainline, and I am not completely sure what the process would be)
FGW▸ website So maybe the down side of online purchase versus the reality of on site buying needs emphasising - I was cautious but thought I'd give it a go....... Won't be buying online again Yeah so have a feeling you will be dealing with Trainline, who are contracted to deal with online bookings for FGW. |
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Logged
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Ditched former sig - now I need to think of something amusing - brain hurts -I'll steal from the master himself - Einstein:
"Two things are infinite: the universe and human stupidity; and I'm not sure about the the universe."
"Gravitation is not responsible for people falling in love"
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Brucey
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« Reply #6 on: December 03, 2009, 14:41:44 » |
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The FAQ▸ section on the FGW▸ branded Trainline site also says there is a ^10 admin fee for lost tickets. Not sure if they charge an admin fee at the station?
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Ollie
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« Reply #7 on: December 03, 2009, 17:59:54 » |
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The FAQ▸ section on the FGW▸ branded Trainline site also says there is a ^10 admin fee for lost tickets. Not sure if they charge an admin fee at the station?
For a duplicate season ticket an Admin Fee of ^10 is normally charged at stations yes. |
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old original
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« Reply #8 on: December 03, 2009, 19:19:12 » |
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If it's a 7 day season, i don't think they're replaced. There's no record of these kept at stations so it's treated like a normal ticket as in " you've lost it ..tough"
Only longer period seasons ( a month or more) are replaced at a ^10 charge.
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8 Billion people on a wet rock - of course we're not happy
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Mookiemoo
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« Reply #9 on: December 04, 2009, 00:43:15 » |
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Twas a monthly
However it was on my desk in work - I was not in the office today so will only have to spend a day paying and then reclaiming.
The issue I was having is this......it can take 5 days for trainline to send a replacement....
Within five days my season was about to expire so I'd get the replacement just as it expires
However - I would have had to pay 87.00 times thurs,fri,mon,tue = 360ish of dosh to wait a good few weeks for a refund.
I COULD have covered it but I guess there are many who could not have if they'd lost their season and then had to cover a weeks worth of travel as well.
Now the slightly complicated question is....
I have to go via newport tomorrow (vehicle is in the shop) so will have to pay for ludlow - newport, newport-reading
If I do ludlow-newport, newport-didcot, and then didcot-reading I assume I can get a refund on the didcot-reading portion.....
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Logged
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Ditched former sig - now I need to think of something amusing - brain hurts -I'll steal from the master himself - Einstein:
"Two things are infinite: the universe and human stupidity; and I'm not sure about the the universe."
"Gravitation is not responsible for people falling in love"
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ChrisB
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« Reply #10 on: December 11, 2009, 13:55:02 » |
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Just carry your season ticket and book Ludlow - newport - Didcot.
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Chris from Nailsea
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« Reply #11 on: December 11, 2009, 19:42:41 » |
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I have to go via newport tomorrow (vehicle is in the shop) .....
What?? All four of them??    I can and do drive anyone of four vehicles.
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William Huskisson MP▸ was the first person to be killed by a train while crossing the tracks, in 1830. Many more have died in the same way since then. Don't take a chance: stop, look, listen.
"Level crossings are safe, unless they are used in an unsafe manner." Discuss.
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Mookiemoo
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« Reply #12 on: December 11, 2009, 21:22:22 » |
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I have to go via newport tomorrow (vehicle is in the shop) .....
What?? All four of them?? I can and do drive anyone of four vehicles.
the main one. He needed the accord. The golf was having an mot so it was unavailable. And the fourth I'm not insured on at the moment |
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Logged
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Ditched former sig - now I need to think of something amusing - brain hurts -I'll steal from the master himself - Einstein:
"Two things are infinite: the universe and human stupidity; and I'm not sure about the the universe."
"Gravitation is not responsible for people falling in love"
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