South West Trains - where are the job cuts?

willc

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Re: South West Trains - where are the job cuts?

« Reply #15 on: February 04, 2009, 23:23:03 »

RMT^▸ response:

http://www.rmt.org.uk/Templates/Internal.asp?NodeID=117691


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r james

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Posts: 223

Re: South West Trains - where are the job cuts?

« Reply #16 on: February 05, 2009, 00:18:56 »

Makes me laigh when they talk about cutting revenue protrection roles..... surely this is a cost you cant afford to be without?!


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Btline

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Re: South West Trains - where are the job cuts?

« Reply #17 on: February 05, 2009, 12:58:01 »

I expect the cuts in RPOs is due to Waterloo gate-line.


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G.Uard

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Posts: 426

"Are we at Yate yet?"

Re: South West Trains - where are the job cuts?

« Reply #18 on: February 05, 2009, 23:54:05 »

Quote from: Btline on February 04, 2009, 21:47:25

Passenger numbers are still rising!

If you don't like paying staff, hand the keys back to the Dft. Angry

Give that man a coconut!


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r james

Sr. Member

Posts: 223

Re: South West Trains - where are the job cuts?

« Reply #19 on: February 06, 2009, 10:15:48 »

I guess more ticket barriers does cut the need for revenue protection staff, but providing they are used correctly, and user friendly!


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Chris from Nailsea

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Re: South West Trains - where are the job cuts?

« Reply #20 on: February 06, 2009, 20:20:29 »

Erm... Revenue Protection staff ... user friendly Huh


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vacman

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Re: South West Trains - where are the job cuts?

« Reply #21 on: February 07, 2009, 23:05:21 »

Quote from: chris from nailsea on February 06, 2009, 20:20:29

Erm... Revenue Protection staff ... user friendly Huh

Most revenue staff that I know are actually quite customer friendly, did you know that Revenue Protection staff have the LOWEST staff assaults in the whole company!!


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vacman

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Posts: 2530

Re: South West Trains - where are the job cuts?

« Reply #22 on: February 07, 2009, 23:06:25 »

And before some smart arse says that there are less revenue staff than any other department, the figures are based on a percentage


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Chris from Nailsea

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I am not railway staff

Re: South West Trains - where are the job cuts?

« Reply #23 on: February 07, 2009, 23:42:33 »

Thanks for your comments, vacman. Wink

I hope it was clear that my post was rather tongue in cheek anyway, as I think rjames87 was actually referring to the replacement barriers being user friendly, rather than any of the revenue protection staff personally!

In my rail travel experience, over many years, I've only ever experienced one RPO who was an absolute git - and he's no longer employed by that TOC^▸ . Roll Eyes

Some day soon, I'll travel down to Devon and Cornwall, and hopefully experience the friendliness of train staff down your way! Grin


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Super Guard

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Posts: 1308

Re: South West Trains - where are the job cuts?

« Reply #24 on: February 08, 2009, 20:25:31 »

On my 'Customer Service' course I met a Revenue Protector who had been sent back there for 'retraining'.... Grin


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thetrout

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Posts: 2612

Re: South West Trains - where are the job cuts?

« Reply #25 on: February 08, 2009, 20:54:40 »

I prefer sometimes to speak to a human rather than use a ticket machine. I don't like the way SWT^▸ have installed ticket machines at unstaffed stations and say, Buy a Ticket or Get a penalty fare.

Has it not occured to the importment people in suits that some people are incapable of using a ticket machine... (take the frail old lady for example) More to the point, some of them don't even work properly.

I had a rather delightful experience with a SWT RPO. I boarded a train without a ticket. I had attempted to buy a ticket from the ticket machine at an unstaffed station but as it was around -4 outside and I had no gloves on. Which ment my hands weren't warm enough to make the heat sensitive touch screen on the ticket machine work. The RPO fortunately was a switched on youngish lass who took pity on me and issued me a ticket without any trouble whatsoever Grin


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G.Uard

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Posts: 426

"Are we at Yate yet?"

Re: South West Trains - where are the job cuts?

« Reply #26 on: February 09, 2009, 08:03:17 »

Quote from: SDA on February 08, 2009, 20:25:31

On my 'Customer Service' course I met a Revenue Protector who had been sent back there for 'retraining'.... Grin

I think I know who you mean. Fell foul of a manager, rather than sinned I believe.


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