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bobm
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« Reply #15 on: November 13, 2012, 17:24:42 » |
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It is good to see rovers on there but there seem to be some bugs in the system.
The earliest date I can buy a Freedom of the South West 8 in 15 Rover is 1st December. The next screen says they can only be bought three days in advance. The screen after that only offers 1st Class post as a delivery option. I haven't completed the purchase but I am wondering if I did book one to start on, say, December 1st they would post it out so I received it no more than three days before its start date. (Actually posting it three days before its start date might be a bit tight!)
The All Line Rover I can buy from 21st November but again it is by post only.
Agreed being able to buy on line is good, I just worry when the post is involved. As I normally reserve a number of seats at the same time as buying a rover I am not sure how much I will use the facility in practice.
A second point is the Rover normally carries the name of the user. What if I buy two - one for me and one for a travelling companion - will they both carry my name?
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Brucey
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« Reply #16 on: November 13, 2012, 17:26:14 » |
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A second point is the Rover normally carries the name of the user. What if I buy two - one for me and one for a travelling companion - will they both carry my name?
When I buy DaySave online from Southern, the "Issued To" field is blank, so that you can write your own name in there. I assume this will be the same, although definitely an issue for FGW▸ to clarify. |
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JayMac
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« Reply #17 on: November 13, 2012, 17:30:28 » |
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I purchased a 3 in 7 Severn & Solent from on board a local train last week. The conductor never bothered asking for my name and I never bothered writing it in myself. Had no issues using the ticket during its validity without my name on it.
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"Build a man a fire and he'll be warm for the rest of the day. Set a man on fire and he'll be warm for the rest of his life."
- Sir Terry Pratchett.
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bobm
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« Reply #18 on: November 13, 2012, 17:33:46 » |
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I too have been issued with a Rover at a booking office with no name and had no problems using it. I was more concerned that the computer might print the username on a rover by default. But then I guess if no one notices it is blank they won't notice if two people travelled with apparently the same names....  |
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old original
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« Reply #19 on: November 13, 2012, 18:29:51 » |
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Moderator Note: To reflect the confirmation of the change by FGW▸ to the WebTIS 'Mixing Deck' booking engine I've taken the liberty of re-titling this thread from the original question 'FGW Ditching Trainline?' to something more suitable.
no problem |
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8 Billion people on a wet rock - of course we're not happy
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Glovidge
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« Reply #20 on: November 14, 2012, 16:35:36 » |
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Tht mixing desk appears to be really simple to use.  How to appeal to the non-computer savvy amongst your customers |
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Ollie
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« Reply #21 on: November 14, 2012, 17:18:25 » |
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JayMac
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« Reply #22 on: November 15, 2012, 10:54:34 » |
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Both Hull Trains and ScotRail have switched to ATOS WebTIS. That's the full compliment of First Group rail companies now using the 'Mixing Deck'.
Quite a loss for thetrainline.
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"Build a man a fire and he'll be warm for the rest of the day. Set a man on fire and he'll be warm for the rest of his life."
- Sir Terry Pratchett.
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Glovidge
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« Reply #23 on: November 15, 2012, 14:52:16 » |
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A little. Cheers Usually when such a substantial change takes place to computer systems in my place of work we get a training course to go with it! :-) |
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Brucey
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« Reply #24 on: November 15, 2012, 17:20:55 » |
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I purchased a ticket a few days ago and collected it from a Red Spotted Hanky TVM▸ just 1 minute and 50 seconds later.
Much easier interface than The Train Line, especially the way that the train times are presented.
All round good move IMO▸ .
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bobm
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« Reply #25 on: November 15, 2012, 17:26:27 » |
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Sorry am I being thick? (Keep quiet at the back ) What is a "Red Spotted Hanky TVM▸ "? |
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Brucey
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« Reply #26 on: November 15, 2012, 17:32:39 » |
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Sorry am I being thick? (Keep quiet at the back ) What is a "Red Spotted Hanky TVM▸ "? It is a ticket collection machine provided by Red Spotted Hanky. |
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bobm
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« Reply #27 on: November 15, 2012, 17:35:06 » |
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Didn't realise there were "website specific" ones.
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Brucey
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« Reply #28 on: November 15, 2012, 17:39:07 » |
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Didn't realise there were "website specific" ones.
I assume there is some arrangement with the university where I work as it is plonked in the reception area. I don't actually work for the university, but I believe Red Spotted Hanky are their preferred supplier for train tickets. Will try to get a picture of it sometime. Seems like a relatively novel idea. |
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Timmer
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« Reply #29 on: November 15, 2012, 20:56:48 » |
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Can't be many TOCs▸ left using Trainline now. No wonder Trainline have upped their advertising, e-shots etc to keep business.
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