Transport focus Rail Passenger survey (results to February 2024)

grahame

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Transport focus Rail Passenger survey (results to February 2024)

« on: February 29, 2024, 12:00:55 »

From Transport Focus

Quote

Transport User Voice March 2024 – Rail passengers rate their service
29 February 2024

Rail passenger satisfaction overall has fallen from 88 per cent to 81 per cent in Transport Focus’s latest Rail User Survey.

Oh dear ...

Quote

The railway as a whole needs to drive higher standards and deliver them more consistently. Transport Focus will continue to use the evidence from the survey to monitor passengers’ experiences and work with train companies to improve reliability and passenger information.

Agreed.


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ChrisB

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Re: Transport focus Rail Passenger survey (results to February 2024)

« Reply #1 on: March 07, 2024, 14:39:51 »

Hmmm.
Anyone seen these questionnaires being handed out at stations since the pandemic? I thought not.
UI think they need to advertise their new methodology for ensuring randomness...


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WSW Frome

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Posts: 180

Re: Transport focus Rail Passenger survey (results to February 2024)

« Reply #2 on: March 08, 2024, 11:38:36 »

I did get a lengthy questionnaire handed out on a Heart of Wessex service ca 1.5 months ago. It did appear to be GWR^▸ specific only so I am unsure if this is relevant to Transport Focus. I would also doubt the data has been processed so quickly.


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JayMac

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Re: Transport focus Rail Passenger survey (results to February 2024)

« Reply #3 on: March 08, 2024, 17:02:24 »

I completed one on a journey from Templecombe to Exeter a few weeks back.


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ChrisB

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Posts: 12367

Re: Transport focus Rail Passenger survey (results to February 2024)

« Reply #4 on: March 11, 2024, 20:47:37 »

Quote from: WSW Frome on March 08, 2024, 11:38:36

GWR do their own too, so if it was GWR-centric, it was probably theirs


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