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91  Journey by Journey / London to Swindon and Bristol / Re: FGW Reply To Third Rate Western Keynsham HST Query on: February 01, 2008, 18:21:10
Quote from: Shazz on January 31, 2008, 21:34:07
Nice to see you're still slating the Frontline staff for things that have nothing to do with them...
Where on earth am I slating frontline staff? I'm saying that the FGW▸ (First Great Western) policy is that there's no legal limit so it's left to discretion. My point is that there should be some legislation and that the staff shouldn't be expected to make a judgement call over people's safety. So actually I'm defending the frontline staff. Obviously not very clearly though. The whole point of my blog is that the people running the show are doing a piss poor job of it. Do the frontline staff disagree with this?
92  Journey by Journey / London to Swindon and Bristol / Re: FGW Reply To Third Rate Western Keynsham HST Query on: January 31, 2008, 21:09:58
Latest response from FGW▸ (First Great Western) is here:

http://thirdratewestern.blogspot.com/2008/01/theres-no-legal-limit.html
93  Journey by Journey / London to Swindon and Bristol / Re: FGW Reply To Third Rate Western Keynsham HST Query on: January 12, 2008, 14:52:58
I sent a photo to FGW▸ (First Great Western) customer services showing exactly how much space is available. You can see it here.

Of course, if you are "i-hate-whinging-commuters", I wouldn't bother looking  Tongue
94  All across the Great Western territory / Introductions and chat / Re: Hello from ThirdRateWestern on: December 13, 2007, 17:02:53
Quote from: vacman on December 13, 2007, 15:42:35
Should have made myself known, I work for FGW▸ (First Great Western) and regularly get abuse from passengers who think that it's "my fault" that the trains overcrowded and have even been assaulted by the same idiots, as for Tim's comments about "the customer is always right", well someone who refuses to pay their fare in a fare strike is not a customer because they have not paid for the service which they are using, when I applied for my "customer facing job" I worked for Wessex Trains and I DID» (Didcot Parkway - next trains) NOT GET A CHOICE IN FG WINNING THE FRANCHISE OR THE ASSOSCIATED COCK UPS! Most staff totally agree with most passengers and whatever the circumstances WE DO NOT DESERVE TO BE CALLED DI*KS or any of the other names used in minimans blog, And for all of FGW failings they have always backed me whenever a passenger has been abusive. There are numerous members of staff off sick at the moment because of stress which has been induced by aggressive passengers which in turn has meant that turns can't be covered and trains cancelled. At the end of the day FGW aren't great but a lot is down to NR» (Network Rail - home page) and the DFT▸ (Department for Transport) and what can FGW really do about it? I'm sure if there was anything they could do then they would because I bet they don't like the cancellations, short formations and engineering overruns any more than we or you do!

My vitriol was, of course, aimed at the FGW management, and I totally agree that the staff can't control the bizarre decisions that seem to get made by FGW. As I said, I've removed some of my more colourful terminology!
95  All across the Great Western territory / Introductions and chat / Re: Hello from ThirdRateWestern on: December 13, 2007, 14:39:15
Quote from: Tim on December 13, 2007, 14:34:16
Welcome to blogging.  I look forward to reading what you have to say.  Please don't be put off by teh insults from others. 
Thank you Tim. I have taken on board the comments and had a bit of a clean up on my comments which did, to be fair, attack the FGW▸ (First Great Western) staff rather than the management who are obviously leading the ongoing charge towards bedlam.
96  All across the Great Western territory / Introductions and chat / Re: Hello from ThirdRateWestern on: December 13, 2007, 14:16:27
Quote from: vacman on December 13, 2007, 13:48:50
My comment-TO**ER!
Can't beat a thorougly reasoned debate...
97  All across the Great Western territory / Introductions and chat / Re: Hello from ThirdRateWestern on: December 13, 2007, 13:39:57
I agree it's not entirely the fault of the staff on the ground, but some of them are horribly unhelpful and do daft things like sending trains out when they know full well holding them for 30 seconds would allow passengers from another heavily delayed service to get to where they are going. But fair point, I might tidy up my ranting a little Smiley
98  All across the Great Western territory / Introductions and chat / Hello from ThirdRateWestern on: December 13, 2007, 13:21:50
Hello all, I found this site via a trail of links leading from today's BBC» (British Broadcasting Corporation - home page) News article, via MoreTrainLessStrain. I'm another happy FGW▸ (First Great Western) customer who is so happy with their service that I've started a blog of my own to chart the escalating chaos on my commute from Chippenham to Bristol.

www.thirdratewestern.com

Come and have a look - you could be the first to make a comment!
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