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Great Western Coffee Shop > All across the Great Western territory > Fare's Fair > Excessing a ticket
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trainbuff
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« Reply #15 on: July 09, 2011, 09:54:52 »
Quote from: thetrout on July 04, 2011, 13:14:46
I came across a very friendly chap when asking to excess a Bath Spa to London ticket to Frome - London. He said that as it was a Zero Excess, they don't normally do it as it flags up in the fares department. Apparently if you get so many Zero Excesses, FGW▸ (First Great Western) think the Guard is on the fiddle.

Source - Guard who I regularly see on W-o-E services!

Could any staff comment on this perhaps? Lips sealed

I must admit that if there is a zero fare excess I normally do not bother. I have to write a written explanation as to why I have done one of these for each occasion. Zero fares are logged and watched very carefully
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