FGW Customer Panel

[whole diary]

[JayMac]

Did I agree to the stake? Did I accept the bet?

[ChrisB]

Oh, get a life. I forgot the smiley, i'm very sorry

[JayMac]

Apology accepted. Fairly happy with the life I've got, not in the market for another one.

[TaplowGreen]

......I wouldn't mind that pint right now.......but Ooooooooo's gunna pay for it? 

[Western Pathfinder]

Other than collecting representation from across the network equally, I think you are right. They will obviously represent typical users from their station/area, and to do that successfully, chatting to others is pretty obvious, but whether it'll be a requirement, we don't yet know - but I'm sure you'll be able to if you so wish, as they won't ban you from doing so, I'm sure.

I popped along to the very first panel briefing in Bristol yesterday evening; the new panel is indeed a very much wider net than than the old one was, with an emphasis on interested passengers talking / feeding back directly to GWR^▸ (Great Western Railway) rather than talking to each other (don't recall any specific mention of talking to others at all).    The movement away from a single representative for a biggish groups of stations, who's unlikely to be in tune with all the stations / flows in the group, is personally welcome to me.  Very useful evening. Fuller report to follow (and at least one other Coffee Shop member was there - comment from that person would be very welcome, and good to meet you!)

Good to meet you as well Grahame ,I'm only sorry that we did not have time for a pint afterwards
I've not been involved with GWR before last evenings meeting and am looking forward to see what comes of the points that we discussed ,hopefully next time we get together more of a lead will come from the members of the panel 

[grahame]

Good to meet you as well Grahame ,I'm only sorry that we did not have time for a pint afterwards

Would have loved it 'cept my last train back from Bristol is 19:30

I've not been involved with GWR^▸ (Great Western Railway) before last evenings meeting and am looking forward to see what comes of the points that we discussed ,hopefully next time we get together more of a lead will come from the members of the panel 

They (GWR) can benefit so much from listening to customers.  It's also fascinating to look at the group there and their backgrounds and question bias (and how those questions were handled).  Lessons for us on the forum to help know how to tune posts to be effective for surfers / people who are not logged in and looking here for answers.

[grahame]

The GWR^▸ (Great Western Railway) Customer Panel setup will, I confidently predict, become an online forum in the next franchisee, far more inclusive and useful than the current setup.

Seems to have gone a bit quiet on their website:

https://www.gwr.com/help-and-support/customer-panel

Our approach

We hold customer panels throughout network, and aim to visit each of our regions - the East and London, Central, the West, and South Wales – at least once a year.

They’re held in a central location, away from the hustle and bustle of the station. During the evening, customers meet the team, hear what’s going on across GWR, and tell us what they think.

We also work with local groups to visit stations where customers want to talk to us about more local issues.

Not seeing any upcoming meetings ... and

Previous meetings

Wales: Cardiff – 24 April 2018
East and London: Didcot – 6 February 2018
West: Plymouth – 8 November 2017
Central: Bristol – 7 September 2017

Unless I have missed something, good job the word "aim" rather than "will" was used, eh?