Amounts to the same thing
With the greatest respect ET - and I speak as one intimately involved in railways - although that doesn't pay my mortgage. There is a perception amongst the paying public that many times their needs are low down the heap compared to keeping the big machine moving.
I think the Railway needs to address this and take on board that the customer is first - and wants/requires running trains. We all know that the railway would run seamlessly without passengers - ask me, I am a duty line manager on mine. But the system needs to reassess its messaging and realign its risk assessment/health and safety (established procedures) versus the comfort and basic needs of passengers.
It strikes me that there are not enough big voices in the management team to take command of the situation and say "just do that, and do it now!", and are prepared to accept as part of their remit (£££) that there might be a backlash, or criticism, in the future analysis.
I feel it is not so much 'risk' adverse as 'decision' adverse.