As a 'casual' traveller I'm not used to being caught up in major disruption like this (guess I've been lucky) but the mood did seem relatively calm travelling from Oxford to Swindon (with an extensive wait at Didcot for a train west). Really couldn't fault
GWR▸ people on the ground.
- When an 'express' to Reading arrived the DM at Oxford endorsed my ticket to go to Reading, didn't need it in the end though as a Didcot call was added last minute.
- Staff at Oxford, Didcot and Swindon were out and about checking up on us all personally in waiting rooms and on platforms, as opposed to sticking to over air announcements.
Managed to help a few people out with plans using the real time signalling maps on sites like OpenTrainTimes too. People were happy to know "train has started its journey, so its worth waiting for now" and the like. It's times like these knowing the extra information really helps..
An interesting experience none the less, hope it all clears up soon though.
// end of two cents.