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All across the Great Western territory / Fare's Fair / Re: Penalty Fares
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on: January 29, 2023, 08:52:53
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As in my comment, there appears to be a lack of knowledge about excess tickets among railway staff. It would be helpful (and ethical?) if there was a serious training commitment on the subject to train crew in the first instance, followed by ticketting staff. Rather than just slam genuine travellers for as much money as possible.
Winchester yesterday, all ticket office staff on lunch break and non-functioning ticket machine(s), train managers response was to refuse boarding, glad it wasn't me.
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285
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All across the Great Western territory / Fare's Fair / Re: Penalty Fares
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on: January 22, 2023, 11:24:16
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Thank you for your comments.
The place where I tend to "run out of steam" or the weather catches me out is in Southern territory.
The train staff tend to give the impression of either not knowing what an excess is, or it is too difficult and just charge you for a single fair.The last time it happened there was a switched on train manager, but gosh it seems complicated, takes a number from your card ticket and has to wait while the machine finds the correct information. I now know that in this particular situation the excess is £0.00, and he did not issue me a ticket. If I am in this situation again I should get a ticket because the trains joins another one and there is a crew change.
To those who make the not unreasonable suggestion of getting one before I start, knowing the "cost" of it now, my thought would be a psychological pre-admission of failure. Especially if I am cycling north as the worst bit is yet to come.
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