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On this day
1st May (1971)
Amtrak founded (*)
Train RunningCancelled
17:35 Exeter Central to Okehampton
18:08 London Paddington to Frome
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15:59 Cheltenham Spa to London Paddington
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21:45 Penzance to London Paddington
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15:55 Plymouth to Penzance
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1  All across the Great Western territory / Smoke and Mirrors / Re: Compensation Delays on: February 28, 2018, 15:17:19
Whether it was due to this forum or pure coincidence, I had reply from GWR▸ (Great Western Railway) a couple of hours ago and things are hopefully now sorted.  Smiley
2  All across the Great Western territory / Smoke and Mirrors / Compensation Delays on: February 27, 2018, 17:02:33
Hi all,

Has anyone had any problems regarding a compensation claim?

I made one in August 2017 following delays, was told a cheque was being sent, rung up 2 months later to be told they'd sent it to the wrong address and a manager needed to speak to me. Since then I've rung up on a monthly basis to spend ages waiting and then be told exactly the same thing! They never call back and I reckon they're stalling until I give up. Has this happened to anyone before? It's now been nearly 7 months!

I even recommended crediting my GWR▸ (Great Western Railway) account as it could be done instantly and then at least the money would have to be spent with them, alas I was told no.  Huh

If anyone from GWR reads this the ref is GWRR170918BHGY.

Please sort out your customer service!
Pages: [1]
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