Thank you for all your kind and helpful responses. In the end I managed via phone and was helped by an amazingly patient salesperson who was EXCELLENT! But how I wish that I had known that I could have phoned in the first place; the web page I found said that this was not possible!! Thank you everybody.

I wonder if anybody could help me. I have been trying to renew a Senior railcard for my wife...a three year one...online. She doesn't want a virtual one but the card version. I have been on the National Rail site and filled in all the details until the sign in /register page. Then I encounter a 500 error notification and a 'something went wrong' statement . I don't think it is me as the page says that they are 'working on it'. Thing is, I keep getting this page and if you go on Facebook there are similar experiences posted going back to 1st of June. Please could anybody out there explain what I have done wrongly....or could any kind soul send me a link that works. I am no conspiracy theorist but i am beginning to sense they don't want me to have one. Thanks for reading this.

We’re you on the old ‘Worse and Worse’ by any chance? Lovely semaphore signals there ..

This is really fabulous. Thanks for doing this. Much appreciated