I appear to have identified a problem during the course of my recent rail rover jaunts, and it has been confirmed (probably) on subsequent railway journeys. This is that the PA▸ (Public Address) systems on some trains are either crap in the first place, or poorly maintained. Brief examples follow, the first involved a full and standing XC▸ (Cross Country Trains (franchise)) train running south from Brum. I was standing to Cheltenham, which didn't exactly help my mood at the time
We were running exceptionally slowly between Bromsgrove and Ashchurch (not all the way - just between Spetchley and Abbotswood for those like me who know the route by the inch...) losing 13 minutes. When we got to Cheltenham I saw the guard and suggested that it would have been helpful if he'd made an announcement about it. He said he had - there was a level crossing failure. I told him that I didn't bloody hear it.... Hmmm...
A few days later I'm on another XC train from Reading to Brum and the guards announcements were barely audible. Then the train catering guy came on the PA and his voice was booming. As the guard came through checking tickets, it was clear that the bloke could project his voice very well. So I told him about this and, to cut a long story short, it turned out that one of the microphones on the train was crap. He stopped using it and used the other one(s) and his voice boomed merrily.
I was then on a Chippenham to Westbury 2-car class 165. The announcements were fine, and then at Melksham the family from hell got on -screaming kids, screaming parents screaming at screaming kids - you get the idea... I went to the next coach, and the announcements in there were virtually inaudible again. I did tell the guard outside Westbury station (he was there having a fag the same as I was) and he promised to make a note of it. Whether he did is a moot point because when I went back to the platform the DMU▸ (Diesel Multiple Unit) we came down on was just leaving with another crew, but that's a different matter.
Whilst I don't doubt that there are some lazy surly buggers around in the ranks of train crews who don't make announcements, these discoveries put a different light on the matter, where some staff may indeed be making the announcements but they aren't being heard by the passengers. It is also difficult to see how an indivudual guard or driver is going to know that there is fault on his particular PA system unless one of the passengers says something and, as most of 'em just get on and stay in the same seat until they get off, they aren't going to know anyway.
Whilst I appreciate that an effective PA system is a long way down the priorities list behind getting trains to turn wheels so that they can get out into revenue-earning service, I wonder what views and experiences there are out there, especially from people involved in the daily repair & maintenance functions?