Thank you @Grahame and @Broadgage for your welcome and engagement. No engagement from "the man" on the subject though, and latterly he says he only wants to talk trollies.
Chatted to the nice trolley person this morning on my way to the big beer festival in London. While the train was stopped mind you, due to the pantograph being faulty, we went forward on diesel according to an announcement, they said many trollies are static due to staff ailments/restrictions or trolley defects. They recommended a cold drink vice the tea/coffee, water was not hot enough. It was a 9 car however so if you really were in need of the caffeine they'd text message the other host to bring you one down in a bag. Was that in the spec ?
Some staff are too good to the company it seems.