[I attempted to use
GC» today to go to York on the 08:04 ex KX it was cancelled instead they swaped our tickets for the 08:00 NE the only problem was the GC ticket chap on the concorse at KX swapped my ticket for another GC ticket which as I was in a rush to catch a train 4 mins earlier than planned I did not notice until we were under way so had to pay the excess fair
so now I have the pain of claiming the excess back from GC
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They carry on going the way they are at the moment then I don't think many people will continue using GC either. Sad to say it appears that its one problem after another for this new rail company. People want reliability and if they don't get it they will go somewhere else, even if that means being crammed into a busy NX East Coast service.
College of mine who still had his GC tickets had the misfortune to use GC for our return from York, he said there was a Strong smell of rotten eggs in most of the coaches, this used to be a problem with Mk3 coaches where the batteries boil dry from over charging or lack of topping up, the on board staff did not seem to know how to use the
PA▸ system at one stage holding a conversation between the buffet and guards van, all in all he was not impressed with the service, we have recommended to out team organiser not to book anyone on GC services