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92
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All across the Great Western territory / The Wider Picture in the United Kingdom / Re: 48 hours travel delay for Easyjet return journey to Bristol due to fuel leak
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on: April 04, 2016, 20:57:57
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Within the EU» (and for certain other flights, e.g. those operated by EU airlines flying into the EU), airlines are legally required to pay for overnight accommodation and food/drink if such an additional stay becomes required. This is regardless of reason. Contrast that with the railways.
However, many airlines are not willing to arrange this themselves, or come out with excuses like "nothing available nearby". In these cases, the passengers should arrange their own and take legal action upon their return. Of course, not everyone can afford to pay for the extra accommodation, especially as short notice hotels are rather expensive, or be willing to sue the airline.
Reports elsewhere suggest all the passengers were accommodated in hotels.
Additionally, if the fault is that of the airline, additional compensation may be due. This is often higher than the original fare, especially for short haul flights.
The unfortunate issue is when people can't get back in time for work. I fly regularly now, often the night before I'm due back in work, but have a very flexible job, so never really worried about this. If I need to, I can work remotely or book last minute leave. Of course not everyone has this flexibility.
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97
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All across the Great Western territory / Fare's Fair / Re: Oyster, National Rail, TfL rail - independent view of fare structures
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on: February 25, 2016, 20:16:51
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A site I've long used. Run by a regular contributor to RailUK Forums.
He knows his stuff.
I concur. The owner (Mike) helped me out when Oyster▸ muddled up multiple journeys on the same day. Neither my local station or the Oyster helpline were able to compehend what journeys I had actually made (despite touching in and out correctly, plus all the pink validators at interchange stations) or why I was charged as I was. Mike explained this was due to an emergency OSI (out of station interchange) which linked three journeys into one. But as the maximum time limit expired several times through this one long journey, I ended up being charged four incomplete journey maximum fares (around 4x^7, instead of 3x^1 fare for the actual journeys made). My understanding is that fare calculation is much better on contactless cards as journeys are processed in the back office, where there is no time constraint on computing what the correct fare should be. As it stands with Oyster cards, the barrier calculates your fare on the touch. A full calculation would potentially cause congestion at the gateline. I'm told Oyster will also be switching to the back office processing at some point, but not sure when this will start.
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98
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All across the Great Western territory / Fare's Fair / Re: Delay compensation from GWR. Time taken to receive.
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on: February 20, 2016, 20:03:23
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That seems like rather good service.
I'm still waiting for a RTV from Southern for a journey in September 2013, where not only was I delayed by >1 hour, but ended up paying a Zone 1-6 fare instead of Zone 2-6 on Oyster▸ . They initially refused the claim as my departure time was not listed on the National Rail Timetable. As I took a London Underground service from a station with both tube and mainline services, of course it would not show (this was verified by my Oyster statement showing a LUL▸ -NR» interchange at Shepherd's Bush). They agreed to pay but nothing was received in the post. They then offered to credit it to my online account. Nothing turned up. I moved house and forgot about it for a few months. Southern then ignored me whenever I emailed about it, so referred to London Travelwatch. They couldn't help as I didn't have any correspondence saved. Southern phoned me following this and left a voicemail message, I phoned them back and they never got back to me. Given up now and a really poor experience of how to treat your customers.
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100
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All across the Great Western territory / Fare's Fair / Re: "A train from Sheffield to Essex cost ^50^ So I flew home via BERLIN to save ^8"
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on: January 28, 2016, 22:11:12
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I don't count food etc as would eat food regardless of flights
Water and other soft drinks can be quite pricey at some airports, compared to the railway. I've paid ^2.60 for a small bottle at Nice Fortunately, most airports still have potable water taps in the terminal where bottles can be refilled (empty bottles of any size are permitted through security). Obviously Stansted is the exception to this, where all the water fountains (except one, which is fairly hidden) were removed during the recent "improvements".
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101
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All across the Great Western territory / Fare's Fair / Re: "A train from Sheffield to Essex cost ^50^ So I flew home via BERLIN to save ^8"
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on: January 28, 2016, 19:40:59
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Nice though Dublin is, I didn't want to risk an unscheduled stopover. Ryanair would certainly not have put me up at their expense.
This is the huge risk with the split flights method - the airline has no responsibility for you or the second flight, if the first one is delayed. That ^7 saving could soon become expenditure on a last minute hotel and new flight home. However, if the second flight is delayed/cancelled and you are stranded abroad and EU261 applies to your flight, the airline has a duty of care towards you (meals, accommodation, phone calls, etc)
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