Now onto RingGo:
Don't bother with
https://myringgo.co.uk/howitworks, as it starts with "Create an account" and appears to be dealing with the app method of payment.
I couldn't see anything intended as an explanation of the pay-by-phoning method (its as if they don't want you to use it
). So, I went to the site's T&C section.
https://myringgo.co.uk/static/onlineterms. It isn't clear if these terms apply to all transactions or just interactions via the website (only the URL has the "online" qualifier. Anyway...
If you use instant access (access without account registration) you have accepted our Terms of Service by using instant access. You will have been made aware that you can access and read these Terms of Service at the following URL
https://www.myringgo.co.uk/onlineterms and our office address (Ground Floor East, Maplewood, Chineham Business Park, Basingstoke, Hampshire, RG24 8YB) and that you can request a copy of these terms is sent to you.
You acknowledge that the use and availability of our parking payment systems is highly dependent on the operation of ‐ for example ‐ your mobile device, the internet, your GPS receiver and other resources you can use to access our services. If you are unable to access and use our parking payment systems, for any reason, you, and not we, are required to use alternative payment methods to pay for parking or there may be a risk that you could be liable for additional parking fees and parking tickets.
You can access our parking payment systems and related services via one of the tools made available to you, including smartphone, personal web page, text messaging, interactive voice recognition (IVR) by telephone and mobile/in‐car applications. A description of our tools, including instructions how to use them, can be reviewed here
https://www.myringgo.com/howitworks.
(Spoiler: the link works but it does not include relevant instructions for all "tools" including telephone access).
Certain ways to access our parking payment systems do not require pre‐registration of an account, but allow instant access. Where you use instant access, we will create an instant account based on the telephone number or payment information used for the relevant access to our parking payment systems. Instant access is provided at our discretion and may be refused.
You are responsible for providing all of the necessary and correct details for your parking action, such as vehicle number plate and the correct location code. Your parking action will be automatically processed on our parking payment systems on the basis of these details. The details you provide about your parking action are key for us to correctly process your parking fees. You alone are responsible for providing us with the correct details for your parking action and you will be responsible for paying any penalty charge or parking fee issued as a result of incorrect parking action details.
Please take note of the following: We are not responsible for verifying whether your parking action details are correct. We emphasize that you must read the instructions before you start using our parking payment systems, as incorrect use might lead to penalty charges, incorrect payments or other consequences.
You may choose to receive confirmation messages that your parking action is still active or to confirm that your parking session has commenced. In addition you can elect to receive a reminder advising you when your parking session is due to end. We emphasize that your parking action still remains your responsibility. You acknowledge that receipt of the reminder depends on the availability of your network and can be interrupted/delayed. Any additional costs relating to these reminders will be charged simultaneously with all other charges. Costs for these services are detailed
https://www.myringgo.co.uk/parkinglocator.
So, it appears that you have to pay extra ( 10p at the moment ) to ensure that you have successfully paid for parking... or is there a final stage in the voice payment process that tells you? Obviously Grahame didn't get that far, so does anyone else on the forum know how a successful RingGo telephone payment ends?
The addition of charge for confirming the transaction reminded me of current moves to outlaw "Drip pricing" - see
. Perhaps RingGo wouldn't be affected as their hidden fee is "optional"... maybe some words to
MPs▸ during the progession of the bill would be useful? I'd argue that getting a receipt isn't optional.
I think my main line of attack on this one, though, would be
SWR» . This is the organisation that has made a decision to offload car park payment onto organisations with a distinctly unhelpful approach.