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302
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All across the Great Western territory / Your rights and redress / Re: Giving up seat for an "old bird"
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on: May 09, 2019, 11:31:47
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I have to confess I no longer give up my seat for any woman - old, young, pregnant or disabled. Having once received loud, public abuse for allegedly being condescending and a typical bloody man and all manner of completely inappropriate bollocks, when I in all innocence offered a woman a hand with her heavy luggage, I learned my lesson very well, thank-you. I now keep my nose down and ignore eye contact altogether.
It seems rather a shame to assume everyone will react like that based on one poor experience. Surely there have been other times when an offer of help or a seat has been gratefully accepted, or politely turned down? I certainly see it a lot in London. I tend to offer a careful choice along the lines of - "Would you like some help or are you okay?"
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303
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All across the Great Western territory / Fare's Fair / Re: Penalty fare changes from 1st April 2019
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on: February 05, 2019, 11:02:29
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Those GWR▸ documents (just use the rotate button on your pdf reader if you don't want a stiff neck!) are very big on the consequences of avoiding buying a ticket, but far less helpful where for all sorts of reasons the passenger cannot buy the ticket they want. It would be far clearer if they said what to do if you needed something the machine couldn't handle (Group save, a different payment method, a ticket type not shown, an excess/extension of some sort etc). I know the machines barely exist now, but I do particularly like the bit about Permit to Travel machines where it says you should "insert the maximum amount of coins that you have". Can't I keep even one 10p piece for an emergency phone call?
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305
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All across the Great Western territory / Fare's Fair / Re: The most incompetent Customer Service response ever?
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on: September 13, 2018, 13:26:20
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BOJ is far clunkier than you might think and relies on a matrix of valid origin/destination pairs specific to that station being supplied to the gate. It doesn't do anything clever with Journey Planner data or similar, and also has a fairly low limit on the number of stations which can be stored. All this means that some fairly logical journeys will not be given BOJ by the gate, so gateline staff have to intervene...
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306
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All across the Great Western territory / The Wider Picture in the United Kingdom / Re: District line staff walk out in support of driver
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on: April 13, 2018, 10:27:35
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Contrary to what the Standard claims, a SPAD▸ is highly unlikely to derail a train as the signal positions are designed such that the train will be stopped automatically short of any danger. It does seem that LU are ignoring the process they themselves have in place relating to trainees who have problems during their training. It may well be that this trainee does prove not suitable to be a driver but LU shouldn't be trying to circumvent the agreed process. It may for instance actually reflect shortcomings on the part of the trainer.
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310
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All across the Great Western territory / Buses and other ways to travel / Re: Thamesdown Transport (Swindon) sold to Go-Ahead
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on: February 03, 2017, 10:54:25
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Go-Ahead generally seem good at buying well-run companies and broadly giving the management the flexibility and authority to carry on doing what they were doing well but with the backing of a larger organisation. It's often hard to tell that anything has changed, unlike say First or Stagecoach who immediately apply the corporate livery and style. Carousel in High Wycombe and Metrobus in Crawley spring to mind. It looks as though this may be a little different.
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311
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All across the Great Western territory / Across the West / Re: Would full privatisation work?
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on: September 20, 2016, 10:47:48
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Chiltern may look good to the outsider or the longer-distance traveller, but they have made few real improvements for local journeys south of Bicester. The frequency of service to many stations is no better than 40 years ago and any shorter journey times are only to avoid the local trains delaying their lucrative Birmingham and Bicester Village services. Without the requirements of the franchise they would have closed a number of stations long ago.
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315
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All across the Great Western territory / Fare's Fair / Re: New rule with advance tickets
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on: July 22, 2013, 13:15:31
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You have of course always been able to change your plans, get no refund on the Advance ticket and buy the cheapest walk-up fare applicable at the time of travel, provided you bought the ticket before getting on the train. The only change is that you can now take any train the same day and hope not to get charged extra, without any risk of penalty fare/prosecution; you could even intentionally buy a ticket for a cheaper time of travel and claim to have changed your mind or made a mistake, if you know that you are unlikely to have your ticket checked on the journey you are making.
The excuse that it's to avoid penalising anyone who makes a genuine mistake is a bit hard to understand as Advance tickets have the train time printed on them. If the ruling actually applies to all tickets issued in advance with the myriad time restrictions applicable but valid on a number of trains then it would perhaps make rather more sense.
What is also needed, particularly on lines with a frequent service, is some flexibility at less busy times. I'm thinking particularly of a journey from Wareham to London on a quiet Tuesday late morning, where I turned up in good time to avoid missing the booked train and had to watch the previous train leave empty as I wasn't booked on it. You could say that's just the downside of buying a cheap ticket, but it would have cost the TOC▸ nothing to allow me to travel and they would have made their "product" more attractive with no extra outlay.
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