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Author Topic: Failure Severn Tunnel 06/08/12  (Read 12314 times)
phile
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« Reply #15 on: August 08, 2012, 20:17:48 »

TRUST (Train Running System TOPS).   The CIS (Customer Information System) showed the train running in Time but it didn't turn up.
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Louis94
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« Reply #16 on: August 08, 2012, 21:15:03 »

TRUST (Train Running System TOPS).   The CIS (Customer Information System) showed the train running in Time but it didn't turn up.

Arriva Trains Wales CIS system does not operate using Trust for that type of information.
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insider
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« Reply #17 on: August 09, 2012, 02:27:04 »

TRUST (Train Running System TOPS).   The CIS (Customer Information System) showed the train running in Time but it didn't turn up.

TOC (Train Operating Company)'s dont cancel trains in TRUST that is the train running controllers who work for Network Rail!!!

And as already stated CIS feed not run off TRUST anyway!
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phile
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« Reply #18 on: August 09, 2012, 17:49:32 »

Whosr responsibility would it have been to have shewn the cancellation on the CIS (Customer Information System) screens ?  The 13 30 Cardiff to Portsmouth was the only train that caused problems by people being stranded unnecessarily.
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Ollie
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« Reply #19 on: August 09, 2012, 18:34:52 »

Whosr responsibility would it have been to have shewn the cancellation on the CIS (Customer Information System) screens ?  The 13 30 Cardiff to Portsmouth was the only train that caused problems by people being stranded unnecessarily.

Arriva Trains Wales are responsible for updating them.
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phile
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« Reply #20 on: August 09, 2012, 19:13:03 »

As it was a FGW (First Great Western) train, how would ATW (Arriva Trains Wales (former TOC (Train Operating Company))) recieve the information  ?
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Ollie
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« Reply #21 on: August 09, 2012, 19:35:17 »

Via the method already pointed out on the 1st page of this topic.
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