From the
FGW▸ website :
Dear Customer
Cotswold Line Services, Week Ending 01 December 2007
As you are aware a number of incidents affected our services last week, which led to lengthy delays and cancellation of services.
There were several key disruptions, notably the failure of lineside signalling equipment and a broken down freight train. We are sorry that these events had such an impact on our service on the Cotswold line and appreciate how frustrating this was, especially for those of you who experienced repeated delays.
You may be entitled to compensation; we are also happy to consider claims from season ticket holders. To claim please call our Customer Services team on 08457 000125 with details of your journeys, your tickets and your contact address.
Alternatively email them on
fgw.feedback@firstgroup.com, placing 'Cotswolds Goodwill Claim' in the subject title, or write to:
Freepost SWB40576
Plymouth
PL4 6ZZ
and quote reference number MPR10356.
We apologise for the repeated delays you experienced last week, and hope that the goodwill and compensation will go some way towards showing how sorry we are that you were inconvenienced.
Yours sincerely,
First Great Western Customer Service Team.
To be honest - for services north of oxford - it was no worse than usual
Monday I worked from home
Tuesday - I missed the 1822 by 2 minutes due to the underground - the 1922 was supposed to be a 180 - even noted by the information desk at 1900 - turned up as a three car 165 unit. Despite being one of the first on the platform I physically could not get on it. So I waited for the 2022 which is normally a 166. Nope - it was a two car 165 and the conditions in the first class were so bad I actually sat on the floor of standard using the chair as a table.
Wednesday I was on the 1722 which was 30 minutes late
Thursday I was also on the 1722 which was 30 minutes late
Friday i worked from home
With the exception of the 165 on the tuesday 2022 - it was pretty much a normal week.
