Superb service from guard

Malcolm James

Newbie

Posts: 1

Superb service from guard

« on: December 06, 2007, 12:22:24 »

We wish we'd asked the name of the highly professional and helpful guard who worked the 3.45 Paddington-Swansea service on Tuesday 4 December 2007. Neither of us had encountered such impressive service, including the immediate announcement of information about delays, and offering to help travellers before being asked. He should be given charge of staff training. Wonderful stuff.


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Shazz

Hero Member

Posts: 534

Re: Superb service from guard

« Reply #1 on: December 06, 2007, 12:24:51 »

Didn't sound like he was irish did he?

if so, i did know his name, but he is an utter legend.


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Lee

Transport Scholar
Hero Member

Posts: 7519

GBR - The Emperor's New Rail Network

Re: Superb service from guard

« Reply #2 on: December 06, 2007, 13:16:39 »

Quote from: Malcolm James on December 06, 2007, 12:22:24

Welcome to the forum , Malcolm.


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Vous devez être impitoyable, parce que ces gens sont des salauds - https://looka.com/s/78722877

dog box

Hero Member

Posts: 653

Re: Superb service from guard

« Reply #3 on: December 07, 2007, 17:48:23 »

Quote from: Malcolm James on December 06, 2007, 12:22:24

prehaps you should contact FGW^▸ Customer services and give them the information about your journey so the particular member of staff can be informed of your gratitude because by and large most people are all to quick to moan about the smallest things but are not to forthcoming with positive comments.


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