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Great Western Coffee Shop > Journey by Journey > London to South Wales > Failure Severn Tunnel 06/08/12
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Author Topic: Failure Severn Tunnel 06/08/12  (Read 12329 times)
phile
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« Reply #15 on: August 08, 2012, 20:17:48 »
TRUST▸ (Train Running System TOPS).   The CIS▸ (Customer Information System) showed the train running in Time but it didn't turn up.
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Louis94
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« Reply #16 on: August 08, 2012, 21:15:03 »
Quote from: phile on August 08, 2012, 20:17:48
TRUST▸ (Train Running System TOPS).   The CIS▸ (Customer Information System) showed the train running in Time but it didn't turn up.

Arriva Trains Wales CIS system does not operate using Trust for that type of information.
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insider
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« Reply #17 on: August 09, 2012, 02:27:04 »
Quote from: phile on August 08, 2012, 20:17:48
TRUST▸ (Train Running System TOPS).   The CIS▸ (Customer Information System) showed the train running in Time but it didn't turn up.

TOC▸ (Train Operating Company)'s dont cancel trains in TRUST that is the train running controllers who work for Network Rail!!!

And as already stated CIS feed not run off TRUST anyway!
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phile
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« Reply #18 on: August 09, 2012, 17:49:32 »
Whosr responsibility would it have been to have shewn the cancellation on the CIS▸ (Customer Information System) screens ?  The 13 30 Cardiff to Portsmouth was the only train that caused problems by people being stranded unnecessarily.
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Ollie
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« Reply #19 on: August 09, 2012, 18:34:52 »
Quote from: phile on August 09, 2012, 17:49:32
Whosr responsibility would it have been to have shewn the cancellation on the CIS▸ (Customer Information System) screens ?  The 13 30 Cardiff to Portsmouth was the only train that caused problems by people being stranded unnecessarily.

Arriva Trains Wales are responsible for updating them.
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phile
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« Reply #20 on: August 09, 2012, 19:13:03 »
As it was a FGW▸ (First Great Western) train, how would ATW▸ (Arriva Trains Wales (former TOC▸ (Train Operating Company))) recieve the information  ?
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Ollie
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« Reply #21 on: August 09, 2012, 19:35:17 »
Via the method already pointed out on the 1st page of this topic.
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