Was I overcharged by Virgin Trains?

[whole diary]

[Btline]

Bought a London to Kidderminster via High Wycombe Super off peak return ticket (i.e. to be used on Chiltern).

I used the outward part as normal.

On the way back, I was shocked to see that Chiltern's sunday service stopped everywhere* (and I was in a hurry) so I decided to use Virgin instead, understanding that a guard can "excess" a ticket.

My super off peak return cost ^18.15 (railcard discount).

The cheapest walk up Virgin trains ticket is the "via Birmingham off peak return" which costs ^33.45.

Onboard, the guard charged me ^13.55 for a "X/S ALT RTE^‡(resolve) SGL" from Birmingham to London, route "any permitted".

Is this correct? ^13 is about the difference between the two fares, but as I was only upgrading the return leg, I thought that the difference should be halved.

If someone could confirm, I would be very grateful.

_{*Not only was the train stopping at tiny villages such as High Wycombe, it was stopping at DENHAM GOLF CLUB}

[thetrout]

I'm not sure Btline. Did you get issued 2 Excess Tickets. I know BigNoseMac had problems similar to this at Paddington with a Warminster-Salisbury route ticket. He made a thread a while back on here about it.

But recently I was quoted the price of an Off Peak Single from Stoke-on-Trent to Euston on a Saturday at ^62.80 with Virgin Trains.

That's bad. Really Bad. The Super Off Peak Single was ^18.40 and would have been valid all day on Saturday.  The prices quoted did not include a railcard discount either.

The story is in Fares Fair about changing times of Advance tickets just below this thread
 

[Brucey]

In short, no this is not correct and technically is not the correct ticket.  The excess should have been a Kidderminster to London "X/S ALT RTE^‡(resolve) RTN" route "VIA BIRMINGHAM" but only issued in one direction (i.e. the return portion).

The fare should be ^7.65 ((33.45 - 18.15) / 2).

There is no penalty for buying a change of route excess on-board, even if there are ticket selling facilities at the station.

[Ralph Ayres]

When is this all stations train?  I occasionally travel from Birmingham to Denham Golf Club and would love to avoid having to change; Chiltern's timetable often gives very poor connections between fast and slow trains and I tend to find I spend longer waiting between trains than I do actually moving!  The worst is when the fast train's last stop before Marylebone is the station before the slow train's start point, so it's impossible to connect at all. 

I'd like to see Chiltern use High Wycombe as a hub between their fast and slow trains with virtually everything stopping there; it's one of the most-used stations on the line and for the sake of a couple of minutes on the journey time it would improve connections no end.

I wonder in this case if a cancellation caused a later train to make extra stops to cover?

[grahame]

When is this all stations train?

The only one that comes close in the timetable seems to be the 20:20 off New Street - but that skips 8 stations such as Hatton, King's Sutton and Sudbury Hill ... me thinks there might have been a bit of lilly-guilding in the original post ;-)

Welcome to the forum, Ralph Ayres!

[stuving]

Be fair.

Up to 18:43 there are two fast trains an hour from Moor Street (not New Street) - 121* minutes to Marylebone. After that the three remaining through trains (19:18, 20:23, and 21:18) take over the stopping service from Princes Risborough - 149* minutes to Marylebone or more.

This means stopping everywhere except the two Subdury stations, which have no Sunday service. Only one does stop at Denham Golf Course, but is actually the only one to take under 90 minutes.  Exactly which stations are so minor you object to your train stopping there is a matter of opinion (or prejudice) only, not fact or passenger statistics.

(*corrected for errors in arithmetic due to using brain in hot weather.)

[Worcester_Passenger]

Up to 18:43 there are two fast trains an hour from Moor Street (not New Street) - 61 minutes to Marylebone.

Clearly no need for HS2^▸ (The next High Speed line(s)) then!

[stuving]

Up to 18:43 there are two fast trains an hour from Moor Street (not New Street) - 61 minutes to Marylebone.

Clearly no need for HS2^▸ (The next High Speed line(s)) then!

Oops - my mistake.
It would be cheaper, wouldn't it. Might give some ToCs ideas though. Special end of summer time just for the end of your journey, that sort of thing.

[Btline]

First of all, many thanks Brucey. I shall now claim compensation! (well, a refund) Not sure who to ask! I bought the ticket online from East Coast for travel with Chiltern, and was upgraded by Virgin! (will try Virgin first)

It was a Sunday evening service that was definitely stopping at places like Denham Golf Club. I shouldn't complain, most trains are first stop Bicester or Banbury and many have had Dorridge stops axed. But not at the weekend!

[Btline]

Examples include the 2023 on Sunday, BMO to London! Stops at Denham Golf Club! Takes 2.5 hrs, one hour longer than usual...

Anyway, "feedback" has been sent. It could take 20 days for them to respond. I hope they don't say "your lucky you didn't get a chinged for an Anytime/penalty fare/arrested by BTP^▸ (British Transport Police)! 

[TonyK]

Examples include the 2023 on Sunday, BMO to London! Stops at Denham Golf Club! Takes 2.5 hrs, one hour longer than usual...

Nice train ride through the countryside, ruined.

Anyway, "feedback" has been sent. It could take 20 days for them to respond. I hope they don't say "your lucky you didn't get a chinged for an Anytime/penalty fare/arrested by BTP^▸ (British Transport Police)! 

"Chinged" is clearly a technical term, but I think I know what you mean. I was once picked up by the fuzz. Made my eyes water, I can tell you...

[Btline]

Please see the continuation of this saga in the Frequent Posters Club.

[grahame]

Please see the continuation of this saga in the Frequent Posters Club.

For the benefit of guests and newcomers to The Coffee Shop ...

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For those with access, you can read on at:
http://www.firstgreatwestern.info/coffeeshop/index.php?topic=12925.msg139607

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