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Great Western Coffee Shop > All across the Great Western territory > Your rights and redress > Season Ticket Holders Get 5 Void Days (10-14/2/2014)
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Author Topic: Season Ticket Holders Get 5 Void Days (10-14/2/2014)  (Read 19965 times)
NickB
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« Reply #15 on: April 29, 2014, 08:47:19 »
Morning,
I've been anticipating a letter through my door to tell me about the void days but I haven't received one.  Did others get one?  Equally I note that the FGW▸ (First Great Western) performance table online no longer mentions any void days (because the window of time being reported has moved on?)

I'm just wondering how, in the absence of a letter or details on line) I would have found out about these void days if I hadn't have been on this forum; or indeed if/how I will get them applied when it comes to renewal in December?

Thanks
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ray951
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« Reply #16 on: May 07, 2014, 09:39:06 »
It seems to depend which page you look at he FGW▸ (First Great Western) website:
if you look at this page http://www.firstgreatwestern.co.uk/About-Us/Our-business/Performance there are 5 void days.
if you search for void days one of the pages returned is http://www.firstgreatwestern.co.uk/contents/travel-advice/Refund-process-for-customers-affected-by-the-South-West-storms which states there are no void days Sad 
And both were updated on the 1st May 2014.
I think I would trust the first page as it is about the overall performance of FGW and not just the winter storms.
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