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Author Topic: Serco win Caledonian Sleeper franchise  (Read 37455 times)
bignosemac
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« Reply #75 on: September 30, 2015, 02:37:22 pm »

He's at it again Chris.

We're having lunch in a nice pub outside Swindon and finishing off with a snifter. Bob chose Glenmorangie.

My snifter? Laphroaig with a splash of tap water.

Pictures attached
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Chris from Nailsea
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« Reply #76 on: September 30, 2015, 03:53:13 pm »


 Roll Eyes
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William Huskisson MP was the first person to be killed by a train while crossing the tracks, in 1830.  Many more have died in the same way since then.  Don't take a chance: stop, look, listen.

"Level crossings are safe, unless they are used in an unsafe manner."  Discuss.
bignosemac
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« Reply #77 on: June 21, 2017, 02:32:33 pm »

Lunch in the Cotswolds with bobm. Here's a picture of his post prandial Single Malt.

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rogerw
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« Reply #78 on: June 21, 2017, 04:14:49 pm »

You should know by now that you can't teach that old dog new tricks, or proper drinking habits Roll Eyes Grin
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I like to travel.  It lets me feel I'm getting somewhere.
Lee
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« Reply #79 on: April 11, 2019, 08:45:31 am »

New Caledonian Sleeper carriages carry first passengers - https://www.heraldscotland.com/news/17566183.new-caledonian-sleeper-trains-carry-first-passengers/
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Clan Line
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« Reply #80 on: April 11, 2019, 09:40:15 am »

https://www.bbc.co.uk/news/uk-scotland-47887656
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bignosemac
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« Reply #81 on: April 11, 2019, 11:01:50 am »

I await a picture from the new rolling stock showing bobm's choice of nightcap. A choice made solely to annoy Chris from Nailsea. Tongue
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bobm
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« Reply #82 on: April 29, 2019, 12:27:37 pm »

The Caledonian sleeper launched its full service with the new mark 5 coaches on the Lowland service last night.

Problems with the signalling led to severe delays and the service didn't reach Euston until nearly 10:30 - three and a half hours late.

The northbound Highlander Service (still using the old stock) was also delayed.  The Fort William portion isn't expected to reach its destination until nearly 2pm.
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Lee
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« Reply #83 on: May 22, 2019, 09:29:01 am »

Highlander passengers will have to wait a bit longer for new stock - https://www.pressandjournal.co.uk/fp/news/politics/holyrood/1754298/anger-over-delay-to-caledonian-sleepers-new-luxury-train-fleet/
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PhilWakely
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« Reply #84 on: May 22, 2019, 10:00:17 am »


Not fair! I'm booked to FTW and back on 21/6 and 24/6 and expected the new stock Angry Angry Angry 
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Richard Fairhurst
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« Reply #85 on: June 25, 2019, 01:07:06 pm »

It sounds like the Caley Sleeper gang aft agley:

https://busandtrainuser.com/2019/06/25/new-sleeper-turns-into-a-bad-dream/
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PhilWakely
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« Reply #86 on: June 25, 2019, 07:55:25 pm »


Not fair! I'm booked to FTW and back on 21/6 and 24/6 and expected the new stock Angry Angry Angry 

Well, daughter and I travelled. We have received a "20%+£20 refund" for the lack of new stock, but "due to staff shortages, we are unable to provide a full breakfast service" on the outward leg, so received bacon baps in our cabin. The return leg fared even worse as "due to staff shortages we are unable to provide a lounge car service", followed shortly after by "due to staff shortages we are unable to provide a full breakfast service".

I had to chuckle as, within seconds of receiving the fateful text messages for the return journey, I received a "How did we do" email survey from CS.
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PhilWakely
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« Reply #87 on: June 27, 2019, 08:33:47 pm »

Further delay to the introduction of new stock on the Highlander routes

Quote from:  the BBC
Caledonian Sleeper Highland service launch delayed


Caledonian Sleeper is to delay the launch of new trains on the Highland service to support another route.

The trains - which feature carriages with double beds - are now not expected be introduced until September on the route between London and Aberdeen, Inverness and Fort William.

Instead, the carriages will be diverted to support the Lowland service between London, Glasgow and Edinburgh.

Transport Scotland said the delay was "unacceptable" and penalties applied.

It had been due to be rolled out on the Highland route over the coming weeks.

'Tourist season'

However, Ryan Flaherty, Serco managing director of the Caledonian Sleeper, said: "We are disappointed but it is undoubtedly the correct decision and will allow us to improve the reliability and resilience of the Lowlander fleet and maintain capacity on the Highland route.

"While we are keen to introduce our new trains on the Highland route as soon as we can, our priority must be delivering a reliable service on the lowland route and then make sure that each new carriage on the Highland route is ready to welcome guests and deliver a true Caledonian Sleeper experience."


Travellers who booked the new carriages will be offered a refund

The company said passengers who had already booked to travel on a Highland service from 7 July and who had booked one of the new accommodation options, would be refunded the difference in cost.

A spokesman for Scotland's national transport agency, Transport Scotland, said the timing of the delay was significant.

'Correct train faults'

He said: "The introduction of new trains often present significant challenges, however, this latest delay is quite simply unacceptable.

"Given we are fast approaching the height of the tourist season, it is disappointing that many customers are as yet unable to fully enjoy the benefits of the new on-board facilities, particularly as bookings have increased and feedback has been positive where the customer experience reaches the standards we expect.

"While the Caledonian Sleeper team are working to correct train faults, the manufacturer CAF's inability to supply sufficient suitable trains leaves no other option than for service entry to be postponed.

"The Highlander service will continue to run with existing trains until this is resolved."

Caledonian Sleeper said the delay would give CAF, the manufacturer, more time to fulfil its responsibilities and complete work on the remaining new carriages.

The fleet has been part funded by capital grants from Scottish ministers and the UK government.
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PhilWakely
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« Reply #88 on: July 12, 2019, 08:35:51 pm »

I have no idea what the problem was, but I notice that the Highlander left Euston some 86 minutes late last evening (11/07/19) and arrived at Edinburgh nearly 3 hours late (175 minutes).

Whilst the Inverness leg recovered some 20 minutes, the Fort William leg did not arrive into FTW until 13:53, some 4 hours late. The Aberdeen leg fared even worse, arriving some 7 hours 23 minutes late!

I hope they had on board catering this time!
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bobm
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« Reply #89 on: July 12, 2019, 08:40:21 pm »

I don’t know why it lost time enroute but a coach had to be removed from the train at the depot due to a fault. That led to a late departure.

The southbound service from Inverness also left late due to flooding on the line.
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