Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
Travel & transport from BBC stories as at 11:15 26 Apr 2024
- Rail Britannia?
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]
 02/06/24 - Summer Timetable starts
17/08/24 - Bus to Imber
27/09/25 - 200 years of passenger trains

On this day
26th Apr (2016)
DOO strikes start on Southern (link)

Train RunningCancelled
22:03 London Paddington to Bristol Temple Meads
Delayed
08:15 Penzance to London Paddington
PollsThere are no open or recent polls
Abbreviation pageAcronymns and abbreviations
Stn ComparatorStation Comparator
Rail newsNews Now - live rail news feed
Site Style 1 2 3 4
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
April 26, 2024, 11:27:02 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[153] Labour to nationalise railways within five years of coming to ...
[129] access for all at Devon stations report
[53] Who we are - the people behind firstgreatwestern.info
[25] Bonaparte's at Bristol Temple Meads
[15] Lack of rolling stock due to attacks on shipping in the Red Se...
[10] Cornish delays
 
News: A forum for passengers ... with input from rail professionals welcomed too
 
   Home   Help Search Calendar Login Register  
Pages: 1 2 3 [4]
  Print  
Author Topic: Christian Wolmar - Trend Back To Barriers Is Damaging The Customer Experience  (Read 15177 times)
zebedee
Guest
« Reply #45 on: January 24, 2008, 10:44:28 »

No way to gates at Newton Abbot!  It's bad enough, as a passenger, trying to get through the gates at St. David's in the morning - people just get confused and then the staff have to get involved, which just blocks the (narrow) entrance way up.  It's not the staff, it's the dummies who don't have their tickets ready or who just don't understand what they have to do or (and this really annoys me), decide that now THEY have got through the barriers they are going to just stop to put their ticket away or sort their bags out.

From a regular commuters perspective, I think they are nothing but a pain.  If fares were reduced in cost because they had cut down on the amount of people riding the trains without paying, then I would welcome them.




Sounds like we do the same commute.

I'm all for ticket barriers if they catch the cheats trying to wangle their way out of a fare when everyone else has paid.

I do get highly annoyed though when one of the two exit gates at St Davids is blocked by an "assistant". This morning the train 0803 XC (Cross Country Trains (franchise)) from NA was one of the busiest I have seen it and at St Davids one exit gate was blocked by an assistant - the queue was to the stairs. It would be fine if they stood so that people could get past. It can be done!


Indeed it does!  Yes, the 0803 XC was very busy this morning and I ended up standing - figured it was easier than trying to find a seat.  It especially annoys me that there is a much larger FGW (First Great Western) HST (High Speed Train) that goes just after and then stops at every station and probably doesn't even get 25% full....

I am considering giving up on the 0803 and going in a bit earlier and then coming home on the 1612 or the 1619 everyday instead, as they are generally more on time than the 1733.

1619 left on time today. Arrived into exeter with 4 minutes to spare before departure. In the morning before the 0803, your options are the 0730 to London (The Golden Hind) which will probably have a few spare seats as it is an HST.

Funny - I got the 1619 yesterday and was pleased it was all on time.  Yes, the 7:30 looks like the way forward (after I had to stand again going in this morning) I just need to start waking up a bit earlier!
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: 1 2 3 [4]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link to report). Forum hosted by Well House Consultants

Jump to top of pageJump to Forum Home Page