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Author Topic: Reading FC at Wembley: Fans criticise First Great Western over rail fares  (Read 26309 times)
JayMac
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« Reply #45 on: April 16, 2015, 12:25:58 »

EDIT - the calendar is linked to on ticket sales sites under the terms of the ticket. ("Please refer to the National Rail Group Save calendar for details of exclusions and restrictions."). Really though they should have been pulled off sale properly.

Where's that info? I can't find such wording using FGW (First Great Western)'s booking engines, either desktop or app.
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ChrisB
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« Reply #46 on: April 16, 2015, 12:27:09 »

So - you buy a ticket from the South side ticket office/machines (where I guess you'll also need a queuing system?)

How will they then reach the North side queuing system? From outside the station via subway or across the overbridge within?
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didcotdean
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« Reply #47 on: April 16, 2015, 13:20:28 »

EDIT - the calendar is linked to on ticket sales sites under the terms of the ticket. ("Please refer to the National Rail Group Save calendar for details of exclusions and restrictions."). Really though they should have been pulled off sale properly.

Where's that info? I can't find such wording using FGW (First Great Western)'s booking engines, either desktop or app.
It appears if you click on the orangey-red 'G' symbol of Group Save on the desk top in the ticket description. Fairly obscure ...

Looks as if they have been fiddling with it as for some ticket types now the only valid trains that list are to Waterloo. I guess the rest will follow.
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JayMac
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« Reply #48 on: April 16, 2015, 14:01:17 »

Can't find any links to the GroupSave calendar using the app. Currently all trains with all ticket types showing GroupSave as valid on that.

Agree that the link should be more prominent on the desktop site. A reactive pop-up box is what's needed not that small red 'G' which can be missed unless you actually scroll your pointer over it.
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« Reply #49 on: April 16, 2015, 15:23:43 »

Back in 1999 I organised a rugby tour from Buckinghamshire to Plymouth - we travelled RDG(resolve)-PLY» (Plymouth - next trains) on the Friday before the May Bank Holiday and returned on the Bank Holiday Monday, we decided to travel by train as the cost of a coach would have been horrendous - there were 43 of us and FGW (First Great Western) bent over backwards to accomodate us, despite it being a very busy period - the only stipulation was that they would identify the trains for us to travel on but this wasn't a problem, mid morning both ways.....everyone behaved themselves, we got a fantastic group rate and even a refund for a couple of people that couldn't travel.

Considering the mean spirited approach to this issue on Sunday with people travelling to Wembley I am left to contemplate how times, and attitudes to customers have changed.

Don't think the arrangements for groups of ten or more have changed much since then have they?
https://www.firstgreatwestern.co.uk/Train-times-and-tickets/Ticket-Types/Group-Travel

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TaplowGreen
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« Reply #50 on: April 16, 2015, 17:18:22 »

....apologies if this has already been posted;

http://www.aloksharma.co.uk/content/sharma-welcomes-first-great-western-response-honour-groupsave-tickets-sold-reading-fc-fans

Sounds like Hopwood is owning up to (another) communication SNAFU (Situation Normal: All Fouled Up (I have toned down the F word))
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sprinterguard
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« Reply #51 on: April 16, 2015, 18:02:16 »

Local MP (Member of Parliament) getting involved?! There must be an election coming up!
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« Reply #52 on: April 16, 2015, 18:03:31 »

Local MP (Member of Parliament) getting involved?! There must be an election coming up!

....candidate at the moment, there are no MPs!

To be fair Alok is always pretty much on the ball when it comes to challenging FGW (First Great Western).
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« Reply #53 on: April 16, 2015, 18:04:16 »

Local MP (Member of Parliament) getting involved?! There must be an election coming up!

Oh you cynic sprinterguard (my thoughts exactly)
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didcotdean
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« Reply #54 on: April 16, 2015, 18:11:12 »

Shows really that no appropriate FGW (First Great Western) person follows football, or specifically the FA Cup.
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« Reply #55 on: April 18, 2015, 13:31:23 »

Well as expected thousands are trying to travel and with a little bit of disruption (earlier in Didcot area) its not a pretty sight......

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insider
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« Reply #56 on: April 18, 2015, 13:34:33 »

Homeward Bound PAD» (Paddington (London) - next trains)-RDG(resolve)

1D71 1917 5 Car
2N74 1925 5 Car
1B89 1930 HST (High Speed Train)
1W73 1942 3 Car
2N78 1955 5 Car
1C96 2000 HST
1C31 2006 HST
1D75 2018 5 Car
2N80 2025 3 Car
1B91 2045 HST
1D77 2057 3 Car
2N82 2057 3 Car
1C32 2106 HST
2R83 2112 3 Car
1D79 2118 6 Car
1Z93 2128 6 Car (ADDITONAL SERVICE Calls MAI (Maidenhead station) & RDG ONLY)
2N86 2142 5 Car
1W81 2143 5 Car
1B94 2200 HST
1C33 2206 HST
2R87 2212 5 Car
1D83 2218 4 Car
2N90 2243 5 Car
1D85 2248 6 Car
2N92 2320 5 Car
1C36 2330 HST
1D87 2333 5 Car

I think getting everyone home is going to be much more of a challenge, less trains, everyone wants to go at same time, and some shorter key services.......

After this time train to Maidenhead and buses to Reading....lets hope most people have travelled by then, or chaos could take place late at Maidenhead....or more chaos than most other Saturday evenings...

Oh missed another additional train.... 22:28 Maidenhead & Reading ONLY formed of HST
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JayMac
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« Reply #57 on: April 18, 2015, 15:03:35 »

FGW (First Great Western) have admitted internally that they meseed up on barring Group Save between Reading and London today.

Quote
Group Saver Notice

Please note due to an error with the online ticket selling facilities some group save tickets for travel from Reading to London Paddington have been sold. Please accept tickets from passengers who have group save tickets in line with normal group save restrictions. Please note this is only for those who have them, please do not sell group save tickets to London Paddington from Reading today in line with the pre advised barred dates.

Can still be bought online at this very moment.
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LiskeardRich
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« Reply #58 on: April 18, 2015, 19:18:44 »

Homeward Bound PAD» (Paddington (London) - next trains)-RDG(resolve)

1D71 1917 5 Car
2N74 1925 5 Car
1B89 1930 HST (High Speed Train)
1W73 1942 3 Car
2N78 1955 5 Car
1C96 2000 HST
1C31 2006 HST
1D75 2018 5 Car
2N80 2025 3 Car
1B91 2045 HST
1D77 2057 3 Car
2N82 2057 3 Car
1C32 2106 HST
2R83 2112 3 Car
1D79 2118 6 Car
1Z93 2128 6 Car (ADDITONAL SERVICE Calls MAI (Maidenhead station) & RDG ONLY)
2N86 2142 5 Car
1W81 2143 5 Car
1B94 2200 HST
1C33 2206 HST
2R87 2212 5 Car
1D83 2218 4 Car
2N90 2243 5 Car
1D85 2248 6 Car
2N92 2320 5 Car
1C36 2330 HST
1D87 2333 5 Car

I think getting everyone home is going to be much more of a challenge, less trains, everyone wants to go at same time, and some shorter key services.......

After this time train to Maidenhead and buses to Reading....lets hope most people have travelled by then, or chaos could take place late at Maidenhead....or more chaos than most other Saturday evenings...

Oh missed another additional train.... 22:28 Maidenhead & Reading ONLY formed of HST

Extra time. so has shortened this list. I've assumed 30 mins to get from Wembley to Paddington. The earliest the game will now finish is 1950
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TaplowGreen
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« Reply #59 on: April 18, 2015, 21:26:59 »

30 mins Wembley - PAD» (Paddington (London) - next trains)  v optimistic.
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