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johoare
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« on: November 18, 2015, 19:01:35 » |
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This train is a fairly new addition to the timetable and is non-stop from Maidenhead to Paddington.
When it first appeared there were signs on the ticket machines at Maidenhead to say you needed a peak/anytime ticket for this train (even though the stopping train before it is an off-peak one - the 9.19 departure).
Those signs have now gone. However on the nationalrail site it is still saying you need an anytime ticket to get this train yet the station announcer at Maidenhead yesterday was telling everyone it's a off-peak service.. Does anyone know which is correct please?
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Fourbee
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« Reply #1 on: November 18, 2015, 19:25:15 » |
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I can answer your question with another question.
Basically the restriction code P7 is relevant here. The off-peak ticket is not valid on trains timed to arrive in London Terminals before 10.00 (Mondays to Fridays). If this new train arrives after 10.00 then the off-peak ticket is valid IMO▸ .
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IndustryInsider
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« Reply #2 on: November 18, 2015, 19:27:39 » |
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I'm wondering whether an easement has (or should) be made, given that it's a HST▸ which has only called at Reading and will have plenty of seats, unlike the first off-peak stopping trains which are often full to bursting by West Drayton. Perhaps Ollie can help?
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To view my GWML▸ Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/ |
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Fourbee
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« Reply #3 on: November 18, 2015, 19:32:42 » |
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The 09.19 arrives at 10.04 and the 09.27 arrives at 09.52.
So an off-peak ticket is fine for the 09.27, but an anytime is required for the 09.19 (in the absence of further info as IndustryInsider has suggested that Ollie may be able to check).
(I am just considering singles here - further considerations would be required for a return).
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JayMac
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« Reply #4 on: November 18, 2015, 19:48:38 » |
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Wrong way round surely Fourbee. Arrival time before 1000 determines Peak validity for Maidenhead-Paddington. 0919 is Off Peak as it arrives 1004 0927 is Peak as it arrives 0952 Locally advertised easements notwithstanding. No easements listed against the restriction code P7. |
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"Build a man a fire and he'll be warm for the rest of the day. Set a man on fire and he'll be warm for the rest of his life."
- Sir Terry Pratchett.
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Fourbee
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« Reply #5 on: November 18, 2015, 20:37:54 » |
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Yes BNM's post is correct. I got them the wrong way round. I could find no easements/caveats either.
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Ollie
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« Reply #6 on: November 19, 2015, 07:15:52 » |
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No easements for this train that I'm aware of sorry, so it would be counted as peak.
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JayMac
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« Reply #7 on: November 19, 2015, 10:26:06 » |
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Next question is why was Maidenhead station announcer saying the 0927 was Off Peak?
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"Build a man a fire and he'll be warm for the rest of the day. Set a man on fire and he'll be warm for the rest of his life."
- Sir Terry Pratchett.
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Ollie
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« Reply #8 on: November 19, 2015, 11:30:03 » |
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I've let the fares team know that aspect so they can look into it further and take any action they feel is appropriate.
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IndustryInsider
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« Reply #9 on: November 19, 2015, 15:13:46 » |
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Next question is why was Maidenhead station announcer saying the 0927 was Off Peak?
Possibly an exception on the day to a short formed, delayed or cancelled local service? I've let the fares team know that aspect so they can look into it further and take any action they feel is appropriate.
If you ask me, if it's not going to just be a short-term addition to the timetable it would be eminently sensible to put an easement at both Reading and Maidenhead to relieve other longer distance already full trains. |
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To view my GWML▸ Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/ |
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Chris from Nailsea
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« Reply #10 on: November 20, 2015, 00:15:58 » |
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Thanks, as ever, for your very useful input here on the Coffee Shop forum, Ollie!  |
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William Huskisson MP▸ was the first person to be killed by a train while crossing the tracks, in 1830. Many more have died in the same way since then. Don't take a chance: stop, look, listen.
"Level crossings are safe, unless they are used in an unsafe manner." Discuss.
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Fourbee
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« Reply #11 on: November 20, 2015, 10:46:54 » |
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This example just demonstrates how fiendishly complex the fares system is. The aim of different ticket flavours is clear, to use price as a tool to spread demand to where the capacity is; the implementation and training (of staff and customers) has been demonstrated to have several holes. I generally think passengers understand advance fares now. The focus needs to be on: - Training staff to a higher level - they should be the authority; no more situations like BNM had on Paddington gateline. - Finding a mechanism to explain the anytime/off-peak/super off-peak cut-overs more clearly to customers, especially with restrictions focussing on the trains' final arrival times. - A reasonable way to deal with disputes, including defined timescales for resolution, which is independent of the TOCs▸ ; a passenger should not miss a train on a technical point, it should be followed up later. Despite being 3 years' old, this makes interesting (horrifying?) reading and hopefully emphasises why the third point is important: http://www.transportfocus.org.uk/research/publications/ticket-to-ride-full-report-may-2012 |
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Ollie
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« Reply #12 on: November 20, 2015, 14:20:21 » |
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Bit of an update on this one... Off peak IS valid on this train (not from Reading though). An easement was put in place in September. For some reason it's not in systems but was briefed locally, the fares team are working to try and get it so that the info is consistent at a stations and online journey planning level, but I don't have a date for when that will be corrected. The positive of course is that you're most welcome to use an off peak ticket on that train  |
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JayMac
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« Reply #13 on: November 20, 2015, 14:33:30 » |
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Left hand. Meet the right hand.  |
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"Build a man a fire and he'll be warm for the rest of the day. Set a man on fire and he'll be warm for the rest of his life."
- Sir Terry Pratchett.
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IndustryInsider
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« Reply #14 on: November 20, 2015, 15:08:54 » |
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Left hand. Meet the right hand. Yes indeed, though credit to GWR▸ for allowing that easement which is a most sensible decision which will not just affect Maidenhead passengers. |
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To view my GWML▸ Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/ |
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