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Sixty3Closure
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« on: February 05, 2016, 18:55:13 » |
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Hopefully this is the right place...
My partner is about to buy an annual season ticket after a couple of years of not needing one. If she buys it online we can get a lot of Nectar points, however, discounts for poor performance aren't available online. This doesn't matter for the first year but I suspect it will for renewal. If she buys online this year will the local station have a record off it and be able to process the 5/10% refund? The station staff said they had no record off online purchases and didn't really answer the question. Similarly if (or more likely when) it stops working can it be replaced at the station which is convenient or does it have to be done online which is likely to take some time. And same question again should it be lost or stolen - the station said they wouldn't be able to help. Do people have any experience of buying seasons online?
This is a considerable purchase (^4K+) and it all seems very opaque.
Is it really the case that FGW▸ can't create a central database of season tickets?
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JayMac
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« Reply #1 on: February 05, 2016, 19:05:15 » |
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It's worth noting that from September 2016, GWR▸ will be moving to the 'Delay Repay' method of compensation for delays. No more 'void days' or 'renewal discounts' for Season Tickets.
Season Ticket holders will have to claim for each journey where they experience a delay of 30 minutes or more. Compensation will be awarded pro rata based on the length of delay (+30, +60, +120) and the duration of the Season Ticket held.
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"Build a man a fire and he'll be warm for the rest of the day. Set a man on fire and he'll be warm for the rest of his life."
- Sir Terry Pratchett.
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Sixty3Closure
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« Reply #2 on: February 05, 2016, 19:09:14 » |
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Ah that's useful to know so it really comes down to faulty, lost or stolen tickets and do the nectar points outweigh the inconvenience.
thanks,
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John R
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« Reply #3 on: February 05, 2016, 19:41:43 » |
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How does that work for those of us who have a season ticket expiring at the end of the year. If the service is poor this year then we don't get a discount at the year end but we don't get delay/repay until September?
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JayMac
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« Reply #4 on: February 05, 2016, 21:50:12 » |
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That's a question to ask GWR▸ . It'll be interesting to hear what they say will happen should void days and renewal discount have accrued by September.
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"Build a man a fire and he'll be warm for the rest of the day. Set a man on fire and he'll be warm for the rest of his life."
- Sir Terry Pratchett.
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lordgoata
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« Reply #5 on: February 05, 2016, 21:51:22 » |
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Season Ticket holders will have to claim for each journey where they experience a delay of 30 minutes or more.
Er come again? So I will, after being delayed through no fault of my own, now have to spend yet more of my own time, to claim for something they already have a record of ? Obviously yet another money making scheme as they know 90% of people won't bother. And there was me thinking computers were there to make things like this easier .... Sigh. |
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JayMac
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« Reply #6 on: February 05, 2016, 22:05:58 » |
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Most TOCs▸ who operate 'Delay Repay' have an online form for claims.
Get a Rail Travel Voucher for every delay and delight your local ticket office when you rock up on the first Monday in January with 5 dozen RTVs to use toward the purchase of your next Annual Season.
Or take a cheque every time and put them in a savings account.
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"Build a man a fire and he'll be warm for the rest of the day. Set a man on fire and he'll be warm for the rest of his life."
- Sir Terry Pratchett.
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6 OF 2 redundant adjunct of unimatrix 01
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« Reply #7 on: February 06, 2016, 09:19:58 » |
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These online retailers should be offering you the refunds on renewal automatically, if you go to a station and buy a season ticket renewal void days must be paid out automatically, in some cases where the ticket is priced by another toc this means the clerk must manually calculate the amount due, I would go threw the customer services department of the company you travel with.... Also worth pointing out that while I am a nectar fan, the free journey vouchers you get with some toc's are worth more if you would use them.... If your season ticket is over 3k get a nectar Amex card then you will collect points on the ticket and get ^100 worth of points for spending 3k in the first two months (the ^25 annual fee is waived in the first year)
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paul7575
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« Reply #8 on: February 06, 2016, 11:52:27 » |
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How does that work for those of us who have a season ticket expiring at the end of the year. If the service is poor this year then we don't get a discount at the year end but we don't get delay/repay until September?
AIUI▸ the TOCs▸ that have already changed (its been going on about 5 or 6 years now) have had a year of transitional arrangements for existing season ticket holders, in that you carry on with the current arrangements until you happen to renew. I have a feeling that the concept of 'void days' also disappears once delay repay is in use. Paul |
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eightf48544
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« Reply #9 on: February 06, 2016, 14:38:38 » |
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Is 30 minutes standard for getting 'Delay Repay'?
I thought the current punctuality standard was 5 minutes for the Thames Valley services.
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paul7575
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« Reply #10 on: February 06, 2016, 17:55:28 » |
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Is 30 minutes standard for getting 'Delay Repay'?
I thought the current punctuality standard was 5 minutes for the Thames Valley services.
Punctuality standards of 5 mins and 10 mins are used primarily to calculate performance percentage figures for Charter discounts at the end of a monthly or longer season ticket when it is renewed; but under delay repay they are no longer used for refund purposes. The whole idea of delay repay is to get away from knocking 5% off everyone's renewal whether delayed or not, and only compensate people for the precise journeys they actually undertook, i.e. whenever they are more than 30 mins late. Paul |
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TaplowGreen
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« Reply #11 on: February 06, 2016, 18:15:54 » |
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Is 30 minutes standard for getting 'Delay Repay'?
I thought the current punctuality standard was 5 minutes for the Thames Valley services.
Punctuality standards of 5 mins and 10 mins are used primarily to calculate performance percentage figures for Charter discounts at the end of a monthly or longer season ticket when it is renewed; but under delay repay they are no longer used for refund purposes. The whole idea of delay repay is to get away from knocking 5% off everyone's renewal whether delayed or not, and only compensate people for the precise journeys they actually undertook, i.e. whenever they are more than 30 mins late. Paul OK so if I've got a season ticket, rather than getting 5% in respect of a month's crap performance, regardless of which train I get (or even if I travelled on the day in question) I'll check for one which was 31 mins late and put in a claim stating that I was on it? - job done! |
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eightf48544
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« Reply #12 on: February 06, 2016, 18:34:17 » |
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The last three or four years I travelled I got 5% off each so it I was paying less for my annual each year.
But the service was poor with the punctuality maa being around 80%. Which meant out of a weekly commute of 10 trains 2 were late each week and that was how it worked most weeks. Nearly always the ones from work especialy when you wanted to be home early!
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Ollie
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« Reply #13 on: February 06, 2016, 21:45:15 » |
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I'll check for one which was 31 mins late and put in a claim stating that I was on it? - job done!
I'm no expert, but that sounds a bit like fraud to me... |
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ChrisB
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« Reply #14 on: February 06, 2016, 22:33:10 » |
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And that's why you won't see payouts being automatically given, and you have to claim - so you commit fraud if you claim for a service you weren't on (deliberate act) rather than nominating your out/return services & the operator assuming your on them for payout purposes.
I detest that things have to be done this way, but Brits will always rip the system off.....
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