BPW Ticket System down this morning

simonw

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Posts: 591

BPW Ticket System down this morning

« on: May 09, 2016, 08:33:22 »

I was contemplating to title this 'How to annoy passengers, GWR^▸ need no help!' but I decided to be more informative.

This morning on arriving at BPW^» I tried to replace my expired monthly season ticket, but all ticket systems where down. I was told by staff that my expired ticket (2016/05/06) would be ok to travel to BTM^▸ and I could get a ticket there. Staff at BTM had been advised and there would be no problems.

On getting to BTM, my expired ticket failed, as expected, and the guard refused my admittance and denied there was any ticket issues at BPW!

I then had to go to the platform help desk buy a ticket, pass through the barrier, go to the ticket hall, upgrade my season ticket and get a refund from my emergency ticket.

I know things go wrong, but why can't GWR manage these situations better!


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bobm

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Posts: 9843

Re: BPW Ticket System down this morning

« Reply #1 on: May 09, 2016, 10:48:06 »

There was a warning message sent to staff just before six. If you travelled after then it seems the person you encountered may either have not received it or not read it.


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Chris from Nailsea

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Posts: 17895

I am not railway staff

Re: BPW Ticket System down this morning

« Reply #2 on: May 09, 2016, 18:14:59 »

... or was being obtuse. Shocked

Did you happen to get their name, from their name badge?


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William Huskisson MP^▸ was the first person to be killed by a train while crossing the tracks, in 1830. Many more have died in the same way since then. Don't take a chance: stop, look, listen.

"Level crossings are safe, unless they are used in an unsafe manner." Discuss.

simonw

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Posts: 591

Re: BPW Ticket System down this morning

« Reply #3 on: May 09, 2016, 20:14:54 »

No, I should have done, but since there was a path to go (get ticket, fill out paperwork, get refund and buy season ticket) I was able to proceed, but waste 10 minutes of my morning.


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Chris from Nailsea

Administrator
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Posts: 17895

I am not railway staff

Re: BPW Ticket System down this morning

« Reply #4 on: May 09, 2016, 20:31:40 »

That's why I raised the point, simonw: it could simply be a matter of 'identifying a training need', if that particular member of Great Western Railway staff could have been identified, discretely, to their employer. Roll Eyes


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