Email for First Kernow?

LiskeardRich

Transport Scholar
Hero Member

Posts: 3462

Email for First Kernow?

« on: July 05, 2016, 18:25:28 »

Does anyone know an email address for a complaint to First Kernow. Otherwise it will end up going straight to the MD.

Just like GWR^▸ the email address on their vehicles return undeliverable.
Their website is down.
The email address on their Facebook page is undeliverable

These are the guilty email addresses.

ContactCornwall (at) Firstgroup (dot) com
Contactwestofengland (at) Firstgroup (dot) com


	Logged

All posts are my own personal believes, opinions and understandings!

chrisr_75

Hero Member

Posts: 1019

Re: Email for First Kernow?

« Reply #1 on: July 05, 2016, 18:35:32 »

If I were you I would just send to their MD. if the correct channels are not open then he or she ought to know about that.

I also find direct contact to board level senior management often results in a more rapid and better response than the normal complaint channels via a customer service department.


	Logged

LiskeardRich

Transport Scholar
Hero Member

Posts: 3462

Re: Email for First Kernow?

« Reply #2 on: July 05, 2016, 18:58:57 »

Quote from: chrisr_75 on July 05, 2016, 18:35:32

I've just done this. Alex Carter's email address is in public domain and works!
I think it may be best to him anyway based on the seriousness of the issue.


	Logged

All posts are my own personal believes, opinions and understandings!

Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

Pages: [1]

« previous next »