First Group Careers are looking for a digital engagement officer, Paddington or Swindon based (despite the URL)
https://uk.firstgroupcareers.com/vacancy/great-western-railway-gwr-digital-engagement-officer-4310-london-paddington-station/4338/description/• Monitoring, responding to and tagging all relevant posts to Great Western Railway social media sites such as Facebook, Twitter and Instagram.
• To provide a high level of customer service through the company social media accounts, liaising with other departments to ensure the information you’re providing to customers is accurate and relevant.
• Ensuring customer feedback about our service is passed to an appropriate member of management and taking accountability for ensuring complaints are followed up and feedback is acknowledged.
• Searching and listening across the web, looking for opportunities to generate revenue by promoting our service or encouraging visits to our website.
• Developing excellent relationships with our digital stakeholders.
• To act as a Brand Ambassador for GWR▸ , always using the right tone of voice to protect and enhance the reputation of the business.
• Working closely with the Digital Community Manager to deliver the social media strategy, with a clear understanding of the strategy objectives and KPIs. You will be committed to ensuring that your actions reflect the key brand values.
"Shift patterns will cover 0600 until midnight, 7 days a week, so flexibility is essential. It is possible for this position to be based in Swindon or London Paddington"
Details of the sort of person needed and benefits in advert - see link - but no base salary stated.
