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September 21, 2017, 01:16:12 PM *
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Author Topic: GWR’s compensation scheme is all delay and no repay  (Read 3877 times)
ChrisB
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« Reply #60 on: September 14, 2017, 09:47:42 AM »

Are you signed up for marketing emails? Might be covered by that (assuming no details of your current case have been mentioned - so all they may have passed on is your email address)
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bignosemac
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« Reply #61 on: September 14, 2017, 09:52:16 AM »

Marketing emails to different address.
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Lover of trains and all things rail related. That love and enjoyment has been severely dented in recent years by FGW/GWR.
t0m
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« Reply #62 on: September 14, 2017, 06:59:21 PM »

However I'm concerned by the unsolicited email from a research company. Are GWR permitted to pass on my email address (and possibly other personal details from my correspondence with them) without my permission? Murky data protection waters there methinks.  Undecided


I feel the opposite. GWR used my marketing opt out (which they set themselves - they never asked me!) as a reason for not telling me how to claim compensation for void days on my season ticket. A rather convenient excuse on their part.. I bet because marketing preferences are set as 'off' by default!
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ChrisB
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« Reply #63 on: September 14, 2017, 07:08:40 PM »

You win your bet as Data Protection law require you to opt in, or at least physically accept a ticked box.
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bignosemac
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« Reply #64 on: Yesterday at 11:21:37 AM »

As I've had no further replies to emails sent to Jason Ness, Customer Support Manager* (he who told me I'd have my cheque by 30th August), I've now logged a complaint with Transport Focus.

This after another call this morning to chase up. I was told in this call by the poor sod advisor working for Capita that he couldn't chase the complaint up because Jason Ness was involved. Also couldn't chase up the payment as I'd made my initial compensation request on the webform. These, I was told, are dealt with in a seperate office which the advisor has no way of contacting. 



*Yes, I've named him now.
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Lover of trains and all things rail related. That love and enjoyment has been severely dented in recent years by FGW/GWR.
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