Incomplete Oyster journeys cost commuters over £53 million last year

[whole diary]

[Jason]

In my case general forgetfulness to touch out when there are no physical barriers in the way. On the rare occasions I use the tube I'll enter via a zone 1 gate-line and terminate at (for example) a DLR^▸ (Docklands Light Railway) stop where I'll just wander out of the station without even a thought about tapping out.

[LiskeardRich]

I had an incomplete journey transferring from tube to tram at Wimbledon. I asked a member of staff for assistance as I couldn't see a tap out post. He told me to just tap in on the tram.

It showed as incomplete journey, assumed tap out Wimbledon. It charged me on that assumption.

[paul7575]

I had an incomplete journey transferring from tube to tram at Wimbledon. I asked a member of staff for assistance as I couldn't see a tap out post. He told me to just tap in on the tram.

It showed as incomplete journey, assumed tap out Wimbledon. It charged me on that assumption.

AIUI^▸ (as I understand it) many staff members at Wimbledon just don't understand how it works.   There is no way to touch in 'on a tram' if that's what he really meant.

There are two sets of validators on platform 9/10, alongside the tram stop positions, and those facing you as you walk towards a tram complete your rail or tube journey and start a tram journey.   

There's a 'third party' explanation here:  http://www.oyster-rail.org.uk/wimbledon/

Paul

[froome]

In my case general forgetfulness to touch out when there are no physical barriers in the way. On the rare occasions I use the tube I'll enter via a zone 1 gate-line and terminate at (for example) a DLR^▸ (Docklands Light Railway) stop where I'll just wander out of the station without even a thought about tapping out.

Ditto for me.