Train Graphic
Great Western Passengers' Forum Great Western Coffee Shop - [home] and [about]
Read about the forum [here]. Register and contribute [here] - it's free.
Random Image
Train Running @GWR Twitter Acronyms/Abbreviations Station Comparator Rail News GWR co. site Site Style 1 2 3 4 Chat on off
December 18, 2017, 02:58:18 AM *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
News: A forum for passengers ... with input from rail professionals welcomed too
 
   Home   Help Search Login Register  
Pages: [1]
  Print  
Author Topic: Southern accused of not helping wheelchair user because train was late  (Read 4648 times)
grahame
Administrator
Hero Member
*****
Posts: 18537



View Profile WWW Email
« on: May 09, 2017, 01:05:45 AM »

From The Mirror ...another Southern story.

Quote
Mum in wheelchair says Southern Rail inspector 'tricked her' into not boarding train as it was running late.

Rebecca Bartholomew, 37, said she was left embarrassed after being asked to move leg and when she did inspector closed doors and told her to wait for the next train

A disabled mum in a wheelchair has accused Southern Rail of refusing to help her board a train and even tricking her because they were running late.

Blasting bosses of the embattled rail operator, Rebecca Bartholomew, 37, said a ticket inspector would not help because the service was three minutes behind schedule.

As the train pulled away, the mum of one was left stranded on the platform and she missed a hospital appointment.

She claimed the inspector told her it was "Southern Rail policy" not to help the disabled if a train was running late .

I find the choice of photo location interesting too ...

Logged

TransWilts Rail - Linking North to West and South 9 times a day. [see here]
ChrisB
TransWilts Member
Hero Member
******
Posts: 9031


View Profile Email
« Reply #1 on: May 09, 2017, 08:11:16 AM »

Instructions are to book assistance. She's a regular-ish traveller & didn't.

But staff aren't trained to handle incidents like this sensitively....they just go by the book....
Logged
trainer
TransWilts Member
Hero Member
******
Posts: 968


View Profile
« Reply #2 on: May 09, 2017, 09:51:20 AM »

I find the choice of photo location interesting too ...

Presumably there were no staff around to react either 'sensitively' or 'by the book' when the photographer and subjects placed themselves in the middle of the tracks long enough for the despondent-looking complainant to be run over.  Without wishing to avoid the substance of the original issue, I'm not sure that endangering themselves helps the cause.
Logged
TaplowGreen
Hero Member
*****
Posts: 2959


View Profile
« Reply #3 on: May 09, 2017, 11:45:41 AM »

Instructions are to book assistance. She's a regular-ish traveller & didn't.

But staff aren't trained to handle incidents like this sensitively....they just go by the book....

There are rules and regulations which are learned, and then there is the basic human quality/instinct of helping those less fortunate than yourself....I'd like to think that the latter trumps the former? It is always, of course, easy to hide behind the book if you're lacking in said qualities.
Logged
chrisr_75
Hero Member
*****
Posts: 1019


View Profile
« Reply #4 on: May 09, 2017, 12:15:02 PM »

Avoiding passing any further judgements, I note with interest we currently only have a one sided story...
Logged
Surrey 455
Hero Member
*****
Posts: 502


View Profile
« Reply #5 on: May 09, 2017, 06:32:29 PM »

I find the choice of photo location interesting too ...

The Green Cross Man will be appalled! Shocked
Looks like the Mirror have noticed that too. That photo is no longer on the story.

Although it appears from the photo that the crossing is a dead end, it was taken on a level crossing. Streetview
Logged
trainer
TransWilts Member
Hero Member
******
Posts: 968


View Profile
« Reply #6 on: May 09, 2017, 11:07:29 PM »

I find the choice of photo location interesting too ...
...

Although it appears from the photo that the crossing is a dead end, it was taken on a level crossing. Streetview

The opportunity to be knocked down by two modes of transport!  Priceless.
Logged
Tim
TransWilts Member
Hero Member
******
Posts: 2677


View Profile
« Reply #7 on: May 10, 2017, 08:54:27 AM »

it was "Southern Rail policy" not to help the disabled if a train was running late .

[/quote]

surely that is not true?  If so how can it be legal?
Logged
bignosemac
TransWilts Member
Hero Member
******
Posts: 15013


View Profile
« Reply #8 on: May 10, 2017, 09:20:58 AM »

Instructions are to book assistance. She's a regular-ish traveller & didn't

Instructions are not a legal requirement. Assistance should be provided. The railway is turn up and go for the able bodied. Wherever and whenever possible, it should be the same for the disabled. That's why we have the Equality Act. Certainly at a staffed station, and a train arriving with a member of staff on board, there should be no reason not to assist a wheelchair user to board. Late running is no excuse.

In this case we do though only have one side of the story. I'd be interested to hear Southern's response.

The separate issue of the very stupid location to stop and pose for a photo should be investigated too.
Logged

Lover of trains and all things rail related. That love and enjoyment has been severely dented in recent years by FGW/GWR.
chrisr_75
Hero Member
*****
Posts: 1019


View Profile
« Reply #9 on: May 10, 2017, 09:38:41 AM »


In this case we do though only have one side of the story. I'd be interested to hear Southern's response.


As mentioned previously, I think this is key. It is unfair to point the finger at Southern before they have had suitable opportunity to investigate and pass comment.

Quote

The separate issue of the very stupid location to stop and pose for a photo should be investigated too.


I suspect permission for taking photographs at this location was probably not sought (level crossing is NR property) and this is why those photos have now disappeared from the Mirrors website.
Logged
TaplowGreen
Hero Member
*****
Posts: 2959


View Profile
« Reply #10 on: May 10, 2017, 08:19:24 PM »

Southern seem to have considerable form in this respect and seem to be moving backwards rather than forwards;

https://www.theguardian.com/commentisfree/2016/aug/01/southern-rail-service-disabled-passengers

http://www.standard.co.uk/news/transport/disabled-rail-passengers-march-on-london-bridge-in-protest-against-southern-rail-a3508451.html
Logged
chrisr_75
Hero Member
*****
Posts: 1019


View Profile
« Reply #11 on: May 11, 2017, 12:41:01 AM »

I doubt that that attitude is coming from Southern management as some kind of warped directive specifically designed to p-off disabled people. However, I can imagine that it could be the result of having a uninterested and disengaged workforce, who simply don't give a toss anymore, brought about by the ridiculous dispute that has been ongoing for some time.
Logged
TaplowGreen
Hero Member
*****
Posts: 2959


View Profile
« Reply #12 on: May 11, 2017, 06:53:35 AM »

I doubt that that attitude is coming from Southern management as some kind of warped directive specifically designed to p-off disabled people. However, I can imagine that it could be the result of having a uninterested and disengaged workforce, who simply don't give a toss anymore, brought about by the ridiculous dispute that has been ongoing for some time.

Anyone who has ever tried to effect change in an underperforming organisation, especially a public or quasi public sector setting such as the railways, will tell you that changing organisational culture is the biggest blocker of all.

An environment where  the "not my job/problem mate" or pointing to the "rulebook" is the default, blaming or trying to find reasons to blame customers for their own misfortune to cover up shortcomings and a management culture which allows that environment to develop or be sustained is generally the reason for it.

If you choose to work in a public service environment and have any pride in your work at all, you don't allow your customers, particularly those who are vulnerable through age or disability to suffer simply because you're having an ongoing dispute with the Boss.....like I say, this is about basic human nature.

If that's too much to ask, you probably need to ask yourself if you're in the right job.
Logged
ChrisB
TransWilts Member
Hero Member
******
Posts: 9031


View Profile Email
« Reply #13 on: May 11, 2017, 07:57:27 AM »

AndCorbyn thinks the answer is to renationalise...
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by a customer of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link). Forum hosted by Well House Consultants