I do hope Ombudsman staff that, until now, have largely dealt with disputes between consumers and furniture sellers, DIY and home improvement retailers, will be sufficiently well trained in the complex and often arcane rules, rights and regulations that govern the contract between rail user and TOC▸ .
The press release seeks to re-assure that they are "well placed to support future improvement in the rail sector"
Under "About us" on their web page,
they writeGrowing out of our established role as The Furniture Ombudsman, we are an independent, not-for-profit, government approved organisation set up to help resolve retail disputes.Our highly-trained staff provide impartial Alternative Dispute Resolution (ADR) services to consumers and retailers, helping both sides reach a fair and reasonable outcome, which is binding on our members. In addition, extensive support and training for retailers helps to raise standards and boost consumer confidence. Dispute Resolution Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.