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grahame
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« on: January 02, 2018, 16:01:29 » |
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From The BBC» Virgin Trains has "apologised unreservedly" for a tweet which some social media users described as "sexist".
In response to a passenger complaint about being referred to as "honey", the official Virgin Trains East Coast Twitter account asked if she would "prefer 'pet' or 'love' next time".
The passenger, Emily Lucinda Cole, 27, said she was "stunned" by the response. |
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Coffee Shop Admin, Acting Chair of Melksham Rail User Group, Option 24/7 Melksham Rep
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ChrisB
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« Reply #1 on: January 02, 2018, 16:06:34 » |
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Totally wrong response, but it's not sexist. oop north, men get called both those.....
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grahame
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« Reply #2 on: January 02, 2018, 16:10:50 » |
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Totally wrong response, but it's not sexist. oop north, men get called both those.....
I know, ducks! but some people are just so sensitive! |
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Coffee Shop Admin, Acting Chair of Melksham Rail User Group, Option 24/7 Melksham Rep
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TaplowGreen
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« Reply #4 on: January 02, 2018, 19:50:31 » |
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"Sir" and "Madam" is how our staff address customers unless & until they offer their names....we've never had any complaints.
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IndustryInsider
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« Reply #5 on: January 02, 2018, 20:01:45 » |
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I'm fine with being addressed as 'Sir' though only once or twice. I hate it when it's 'Sir' this and 'Sir' that. I'm also quite happy with mate, pal or bud to be honest!
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To view my GWML▸ Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/ |
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JayMac
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« Reply #6 on: January 02, 2018, 20:07:57 » |
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I agree with you there TG. Sir and Madam is what it should be. Until and unless a name is given. And if a customer says they'd like to be addressed by title and surname then that's what staff should do. That's how I was taught in the hospitality trade.
Terms of endearment should be avoided in staff/customer interactions. The reason they should be avoided is because some people do find them sexist or inappropriate. Whilst certain terms may be common parlance in certain geographical areas, the person you are addressing may not be from that area.
I don't like being called 'mate' by bar staff for example.
Just a few posts show differing opinions. That's why it's always best when dealing with customers to stick to Sir and Madam.
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"Build a man a fire and he'll be warm for the rest of the day. Set a man on fire and he'll be warm for the rest of his life."
- Sir Terry Pratchett.
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bobm
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« Reply #7 on: January 02, 2018, 20:29:16 » |
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My pet hate is when I am out with my (female) partner and we are addressed as “guys”.
I’m also not keen with being told to like my meal as the server places the dish in front of me with the command “Enjoy!”.
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lordgoata
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« Reply #8 on: January 02, 2018, 21:55:30 » |
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You can call me whatever you like if it means the train will be on time, formed of all scheduled carriages and I will get a seat!
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Chris from Nailsea
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« Reply #9 on: January 02, 2018, 22:14:22 » |
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In my day job, delivering groceries, we address all customers by their title and surname - unless they ask us otherwise. We van drivers are all known by our first names - the customer is sent a text message telling them when 'Chris from Nailsea' will arrive, for example.  |
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William Huskisson MP▸ was the first person to be killed by a train while crossing the tracks, in 1830. Many more have died in the same way since then. Don't take a chance: stop, look, listen.
"Level crossings are safe, unless they are used in an unsafe manner." Discuss.
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JayMac
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« Reply #10 on: January 02, 2018, 22:24:50 » |
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'Chris from Nailsea'
Is that what's on your name badge?  I often see a former teacher of mine in Wetherspoons in Taunton, of whom I can't get out of the habit of calling 'Sir'. Despite appearances to the contrary, I wasn't dragged up and did learn manners and respect! And no, teaching me didn't drive him to drink! He tells me every time to call him by his given name. |
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"Build a man a fire and he'll be warm for the rest of the day. Set a man on fire and he'll be warm for the rest of his life."
- Sir Terry Pratchett.
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rower40
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« Reply #11 on: January 03, 2018, 15:02:10 » |
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In 1st Class, I've been addressed by name "Mr <rower40>" by a Senior Conductor who I had never met before, after he had closely studied my pass/photocard.
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JayMac
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« Reply #12 on: January 03, 2018, 15:13:51 » |
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You can call me whatever you like if it means the train will be on time, formed of all scheduled carriages and I will get a seat!
OK, pal. |
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"Build a man a fire and he'll be warm for the rest of the day. Set a man on fire and he'll be warm for the rest of his life."
- Sir Terry Pratchett.
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johnneyw
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« Reply #13 on: January 03, 2018, 22:55:36 » |
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In 1st Class, I've been addressed by name "Mr <rower40>" by a Senior Conductor who I had never met before, after he had closely studied my pass/photocard.
Not quite GWR▸ but due to the foibles inherent with electronic direct marketing mail, my brother whose initials are MC has received a letter to Mr McWalker. |
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LiskeardRich
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« Reply #14 on: January 03, 2018, 23:33:47 » |
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Varies from customer to customer to avoid coming across robotic. A quick assessment on how they address me,
If they address me as ‘mate’ etc I can flex to be a little less formal. An older customer always mr or Mrs <insert surname>. Although some of my regular older customers insist on me addressing them as their given first name. Some I’m on first name terms with, and know about their family and vice versa.
I’m guessing ChrisFromNailsea will have the same experience, but a sad sign of the current times that is and the postman are the only people some of our older customers see from week to week. We can log a ‘customer requires assistance’ which gives the driver 20-30 mins each future visit to that customer. Only today I delivered to a 80+ man who I’m on first name terms with, his family up north do his ordering for him, and he told me today he hadn’t seen anyone since I delivered to him last Wednesday as he hadn’t been out due to the bad weather. We had a good chat whilst I helped him put stuff away. It gives me great job satisfaction that I’ve been social company for that man, but it makes me sad this is a reflection of 2018 Britain where the grocery delivery person is the only person an elderly person has seen for a week.
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« Last Edit: January 04, 2018, 09:00:18 by richwarwicker »
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All posts are my own personal believes, opinions and understandings!
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