Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
 Travel & transport from BBC stories as at 16:55 27 Apr 2024
- Boy finds rare Lego toy on beach after two-year search
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]		 22/05/24 - WWRUG / TransWilts update
02/06/24 - Summer Timetable starts
17/08/24 - Bus to Imber
27/09/25 - 200 years of passenger trains

No 'On This Day' events reported for 27th Apr
Train RunningCancelled
15:09 Gloucester to Weymouth
18:45 Bristol Temple Meads to Salisbury
20:13 Salisbury to Bristol Temple Meads
Additional 20:57 Bristol Temple Meads to Cardiff Central
21:01 Severn Beach to Bristol Temple Meads
21:28 Westbury to Salisbury
Short Run
27/04/24 15:38 Bristol Temple Meads to Worcester Foregate Street
16:02 Westbury to Gloucester
16:45 Bristol Temple Meads to Salisbury
17:43 Bristol Temple Meads to Salisbury
18:10 Gloucester to Westbury
18:12 Salisbury to Cheltenham Spa
18:28 Exmouth to Paignton
19:10 Weston-Super-Mare to Severn Beach
19:13 Salisbury to Worcester Shrub Hill
20:22 Paignton to Exmouth
22:13 Salisbury to Bristol Temple Meads
Delayed
15:15 Plymouth to London Paddington
16:27 Cardiff Central to Portsmouth Harbour
16:30 Swindon to Cheltenham Spa
17:23 Portsmouth Harbour to Cardiff Central
17:27 Cardiff Central to Portsmouth Harbour
18:27 Cardiff Central to Portsmouth Harbour
•
PollsThere are no open or recent polls
•
Abbreviation pageAcronymns and abbreviations
•
Stn ComparatorStation Comparator
•
Rail newsNews Now - live rail news feed
•
Train companiesSelect from:
GWR
SWR
XC
Chiltern
TfL
TfW
WMR
Southern
• Site Style 1 2 3 4
Next departures • Bristol Temple Meads • Bath Spa • Chippenham • Swindon • Didcot Parkway • Reading • London Paddington • Melksham
Exeter St Davids • Taunton • Westbury • Trowbridge • Bristol Parkway • Cardiff Central • Oxford • Cheltenham Spa • Birmingham New Street
April 27, 2024, 17:04:37 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[91] Labour to nationalise railways within five years of coming to ...
[47] access for all at Devon stations report
[30] Who we are - the people behind firstgreatwestern.info
[11] Bonaparte's at Bristol Temple Meads
[2] Lack of rolling stock due to attacks on shipping in the Red Se...
[1] Cornish delays
 
News: A forum for passengers ... with input from rail professionals welcomed too
 
   Home   Help Search Calendar Login Register  
Great Western Coffee Shop > All across the Great Western territory > Across the West > Journey planners giving incorrect information
Pages: [1]
« previous next »
  Print  
Author Topic: Journey planners giving incorrect information  (Read 2491 times)
rogerw
Global Moderator
Hero Member
*****
Posts: 1343



View Profile
« on: March 12, 2018, 19:36:19 »
I am travelling to Penzance from Trowbridge tomorrow morning, booked on the 0954 to Westbury thence on the 1009 to Plymouth.  None of the journey planners are now showing this.  The service from Westbury is the diverted and retimed 0903 from Paddington.  Realtime trains shows this as operating to its normal schedule via Newbury.  Open train times will not show any departures from Westbury tomorrow morning.  Is my service still operating?  Any advice?
Logged
I like to travel.  It lets me feel I'm getting somewhere.
phile
Hero Member
*****
Posts: 1382

Language spoken Welsh as well as English


View Profile Email
« Reply #1 on: March 12, 2018, 19:53:04 »
Quote from: rogerw on March 12, 2018, 19:36:19
I am travelling to Penzance from Trowbridge tomorrow morning, booked on the 0954 to Westbury thence on the 1009 to Plymouth.  None of the journey planners are now showing this.  The service from Westbury is the diverted and retimed 0903 from Paddington.  Realtime trains shows this as operating to its normal schedule via Newbury.  Open train times will not show any departures from Westbury tomorrow morning.  Is my service still operating?  Any advice?

Real Time Trains shows via Swindon and Melksham as VAR to it's schedule.    When did you look at RTT» (Real Time Trains - website) ?
Logged
grahame
Administrator
Hero Member
*****
Posts: 40836



View Profile WWW Email
« Reply #2 on: March 12, 2018, 19:54:51 »
Quote from: rogerw on March 12, 2018, 19:36:19
I am travelling to Penzance from Trowbridge tomorrow morning, booked on the 0954 to Westbury thence on the 1009 to Plymouth.  None of the journey planners are now showing this.  The service from Westbury is the diverted and retimed 0903 from Paddington.  Realtime trains shows this as operating to its normal schedule via Newbury.  Open train times will not show any departures from Westbury tomorrow morning.  Is my service still operating?  Any advice?

I've looked at real time trains ... yes, shows 12:20 as first train off Westbury to me. Odd, bearing in mind PhilE's post

Is your ticket Advance?   If not, I would be tempted to go via Bristol and Cross Country to avoid being left stranded for hours.

Would also ask on Twitter, Facebook, call National Rail and see if they give you consistent or conflicting answers.
Logged
Coffee Shop Admin, Acting Chair of Melksham Rail User Group, Option 24/7 Melksham Rep
rogerw
Global Moderator
Hero Member
*****
Posts: 1343



View Profile
« Reply #3 on: March 12, 2018, 19:57:00 »
Just looked again now.  It ran today, it's shown on Wednesday and Thursday but missing tomorrow, still shown via Newbury
Logged
I like to travel.  It lets me feel I'm getting somewhere.
rogerw
Global Moderator
Hero Member
*****
Posts: 1343



View Profile
« Reply #4 on: March 12, 2018, 19:58:15 »
GWR▸ (Great Western Railway) special offer ticket so not valid on Cross Country.  The other alternative is to leave earlier and change at Castle Cary. Don't do Twitter. Contacted GWR on Messenger and awaiting a reply
« Last Edit: March 12, 2018, 20:21:12 by rogerw » Logged
I like to travel.  It lets me feel I'm getting somewhere.
Trowres
Transport Scholar
Hero Member
******
Posts: 756


View Profile
« Reply #5 on: March 12, 2018, 21:05:48 »
RTT» (Real Time Trains - website) shows 1C74 as running via Swindon on Monday, Wednesday and Thursday.
On Tuesday 13th, RTT still shows the "normal" timetable. Perhaps someone missed altering that one?

Not much help, rogerw, but it will be interesting to see what happens.
Logged
phile
Hero Member
*****
Posts: 1382

Language spoken Welsh as well as English


View Profile Email
« Reply #6 on: March 12, 2018, 21:49:15 »
Quote from: Trowres on March 12, 2018, 21:05:48
RTT» (Real Time Trains - website) shows 1C74 as running via Swindon on Monday, Wednesday and Thursday.
On Tuesday 13th, RTT still shows the "normal" timetable. Perhaps someone missed altering that one?

Not much help, rogerw, but it will be interesting to see what happens.

I've Tweeted GWR▸ (Great Western Railway) and they have difficulty in understanding the question.   After asking varioys questions we just come back to square one.   They say the schedule is in there but I have told them twice that the train can't run via Newbury.
Logged
rogerw
Global Moderator
Hero Member
*****
Posts: 1343



View Profile
« Reply #7 on: March 12, 2018, 22:07:48 »
I to have had a lengthy exchange with GWR▸ (Great Western Railway) who can't answer the question as to why no westbury (or Swindon) stop. They even suggested catching the Weymouth train and picking up the Plymouth service at Castle Cary. They have now suggested I contact them again in the morning when they can check with control.  I will check in the morning but I suspect that someone has omitted to enter the amended service into the database and that the train will run
Logged
I like to travel.  It lets me feel I'm getting somewhere.
phile
Hero Member
*****
Posts: 1382

Language spoken Welsh as well as English


View Profile Email
« Reply #8 on: March 12, 2018, 22:19:05 »
Quote from: rogerw on March 12, 2018, 22:07:48
I to have had a lengthy exchange with GWR▸ (Great Western Railway) who can't answer the question as to why no westbury (or Swindon) stop. They even suggested catching the Weymouth train and picking up the Plymouth service at Castle Cary. They have now suggested I contact them again in the morning when they can check with control.  I will check in the morning but I suspect that someone has omitted to enter the amended service into the database and that the train will run

They have replied to me that it will be passed to Control to update as necessary.   Simple explanation, as you say, just missed to alter the schedule.
Logged
a-driver
Hero Member
*****
Posts: 973


View Profile
« Reply #9 on: March 12, 2018, 23:34:25 »
The driver diagrams for tomorrow has 1C74 running via Melksham with the diagram operating Tues, Wed and Thurs only
Logged
rogerw
Global Moderator
Hero Member
*****
Posts: 1343



View Profile
« Reply #10 on: March 13, 2018, 07:36:14 »
The service is now showing on the Swindon departures board with a stop at Westbury
Logged
I like to travel.  It lets me feel I'm getting somewhere.
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1]
  Print  
« previous next »
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link to report). Forum hosted by Well House Consultants

Jump to top of page • Jump to Forum Home Page