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Author Topic: March void days  (Read 1236 times)
charles_uk
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« Reply #15 on: March 19, 2018, 07:18:12 pm »

On March 2,

05:14 Oxford - Foregate Street cancelled at Evesham.
05:12 Padd'n - Moreton cancelled at Charlbury.
05:47 Paddington - Foregate St cancelled.
06:52 Padd'n - Malvern cancelled.
07:50 Padd'n - Malvern operated (but 42  late)
08:21 Padd'n - Hereford cancelled
09:21 Padd'n - Foregate St operated (but 14 late). This was the last train west of Oxford - everything afterwards was cancelled

And this doesn't count as a void day?

It depends whether the north Cotswold Line falls under High Speed Services or London Thames Valley, and there seems to be a bit of confusion over this. When I first asked, GWR's social media team (and they tend to be more savvy than customer services, imo) were adamant it was LTV - hence not a void day. Further questioning suggests it's not as clear cut as that: "your route can fall under both HSS and LTV". But probably worth being aware of the potential confusion when it comes to renewing season tickets.

And I wonder if today will count as a void day. Of the first seven trains towards Oxford/London, only the two coach halts train ran and I'm not aware that any alternative arrangements were laid on.
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ChrisB
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« Reply #16 on: March 20, 2018, 11:45:26 am »

The TOC has the decision. If reliability for this period is already going to provide charter discount of 5%, there is no point in declaring void days, as the discount will apply regardless. Void days are generally declared to keep the stats out of the rolling averages. so once the charter discount kicks in, don't expect any more void days until the stats start to get closer to removing the discount again.
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charles_uk
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« Reply #17 on: April 18, 2018, 05:01:30 pm »

In this morning's post there was a letter "from" Mark Hopwood confirming Thursday 1 March as a void day. No mention of the Friday when the Cotswold Line service was virtually non-existent.

I will be following this up.
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charles_uk
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« Reply #18 on: June 02, 2018, 12:29:48 pm »

In this morning's post there was a letter "from" Mark Hopwood confirming Thursday 1 March as a void day. No mention of the Friday when the Cotswold Line service was virtually non-existent.

I will be following this up.

I received a cheque in the post in respect of 2 March so GWR are clearly giving fair consideration to Cotswold Line season ticket holders who ask for a "goodwill gesture". However, that isn't really the point: the level of service on 2 March on the Cotswold Line met GWR's Passenger's Charter's definition of a void day - the onus shouldn't have been put on customers to make a claim.
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ChrisB
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« Reply #19 on: June 02, 2018, 06:39:10 pm »

But its partof larger charter group to which that definition applies, not just to the Cotswold Line per se
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charles_uk
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« Reply #20 on: June 02, 2018, 07:11:57 pm »

But its partof larger charter group to which that definition applies, not just to the Cotswold Line per se

I understand that but I don't think it's of much  relevance  to Cotswold Line season ticket holders that there was a "generally good" service between London and Reading.
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ChrisB
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« Reply #21 on: June 02, 2018, 07:30:22 pm »

Them rules refer to service groups, not routes or part of unfortunately.
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