Train Graphic
Great Western Passengers' Forum Great Western Coffee Shop - [home] and [about]
Read about the forum [here].
Register and contribute [here] - it's free.
 tomorrow - ACoRP board nominations close
29/10/2018 - Avocet line AGM
30/10/2018 - Minehaed Rail Link Group
31/10/2018 - CCIF Applications close
06/11/2018 - Talk Oxford / 800 intro
10/11/2018 - RailFuture National Conference
Random Image
Train Running @GWR Twitter Acronyms/Abbreviations Station Comparator Rail News GWR co. site Site Style 1 2 3 4 Chat on off
October 21, 2018, 10:59:48 pm *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most liked recent subjects
[116] IETs into passenger service from 16 Oct 2017 and subsequent pe...
[80] Weymouth Harbour railway line - merged topic, ongoing discussi...
[66] Where was Lee?
[56] Weekend Engineering Works
[55] Tram Surfer Awarded 485000 Damages
[53] Cambrian ERTMS - Loss of TSR Data (20/10/2017)
News: A forum for passengers ... with input from rail professionals welcomed too
 
   Home   Help Search Calendar Login Register  
Pages: [1] 2 3 ... 6
  Print  
Author Topic: Comedian humiliated for using disabled space on train - BBC News 17th July 2018  (Read 2698 times)
bignosemac
Transport Scholar
Hero Member
******
Posts: 16058


Question everything.


View Profile
« on: July 17, 2018, 12:56:29 pm »

An absolutely disgraceful way to treat a disabled person. If this is wholly as reported then I would have zero sympathy for the Train Manager involved if they were to lose their job. Beyond dispicable to treat a disabled person like this.

From the BBC:

Quote
A comedian has hit out at a train operator after she was "harassed and humiliated" for using a disabled space for her mobility scooter.

Tanyalee Davis, who lives in Norwich, found herself embroiled in a row on the Great Western Railway (GWR) service between Plymouth and London on Sunday. She said a train guard threatened to call the police if she did not leave the space.

GWR said staff who saw the video were "collectively horrified".

Canadian-born Ms Davis, 47, who has a form of dwarfism, was travelling on the 11:00 service with her partner, Kevin Bolden, who filmed the incident on a mobile phone. She was told to move from the unreserved space after a young mother asked to use it for a pram.

She said she felt "personally and publicly humiliated" after the guard threatened to call the police. "He made an announcement... saying that it was 'the woman with the mobility scooter' that was causing problems and that the train would be delayed indefinitely. It was humiliating and I cried for most of the journey home," she said.

Ms Davis had been travelling back to Norfolk after headlining the Plymouth Comedy Club on Saturday.

In a tearful video after the journey, she said: "I don't know what it is about this country, they really make you feel disabled. Just because I use a mobility scooter it doesn't make me a pariah, it doesn't make me less disabled".

"I'm just trying to make a living, to make people laugh," she added.

Dan Panes, from GWR, said a team from the train company had watched Ms Davis' video and were "collectively horrified. We got it wrong, it made no sense. A wheelchair space is a wheelchair space, it's not for luggage or pushchairs," he admitted. "The priority is really clear. Tanyalee should not have been asked to move."

He confirmed that an investigation is under way - but did not say if any action would be taken against the train guard involved.
Logged

Former FGW/GWR regular passenger. No more. Despicable company.
ChrisB
Transport Scholar
Hero Member
******
Posts: 9701


View Profile Email
« Reply #1 on: July 17, 2018, 01:53:11 pm »

Can one have less than zero sympathy?
Logged
1st fan
Sr. Member
****
Posts: 189


View Profile
« Reply #2 on: July 17, 2018, 01:58:05 pm »

I saw this on the BBC and thought it was totally wrong. I had the impression too that it was the wheelchair space and a buggy should not have been put there if it was already being used. I hope that the boys on The Last Leg give GWR a kicking over this
Logged
bobm
Administrator
Hero Member
*****
Posts: 6959



View Profile
« Reply #3 on: July 17, 2018, 02:17:18 pm »

If, as already said,  this happened as reported it is completely indefensible. You have to wonder what they were thinking. 

Good to see Dan Panes not hiding behind a corporate firewall and calling it out for what it was.
Logged
TaplowGreen
Transport Scholar
Hero Member
******
Posts: 3974


View Profile
« Reply #4 on: July 17, 2018, 02:18:14 pm »

Can one have less than zero sympathy?

 Yes, and in your case , knowing your well documented attitude to customers whether disabled or able bodied I'm not at all surprised.
Logged
ChrisB
Transport Scholar
Hero Member
******
Posts: 9701


View Profile Email
« Reply #5 on: July 17, 2018, 02:34:12 pm »

Just go and read that again, will you? You might actually get a life.

Less than zero = negative sympathy (for the TM, you wazzock)
Logged
TaplowGreen
Transport Scholar
Hero Member
******
Posts: 3974


View Profile
« Reply #6 on: July 17, 2018, 02:43:57 pm »

Just go and read that again, will you? You might actually get a life.

Less than zero = negative sympathy (for the TM, you wazzock)


Thank you for clarifying that you were referring to the TM.

My problem was Chris, your attitude towards customers is generally so contemptuous that  thinking you were true to form in this case was an all too easy conclusion to jump to, but I'm happy to be corrected......and in such a charming way! 😂
Logged
broadgage
Transport Scholar
Hero Member
******
Posts: 2175



View Profile
« Reply #7 on: July 17, 2018, 02:49:20 pm »

If as reported, it certainly sounds very poor indeed.

The only SLIGHT wiggle room that I can see, Is that I thought that mobility scooters were not allowed on trains ? Wheelchairs are of course allowed.
Can anyone confirm or deny the ruling on mobility scooters ?
Logged

"When customers say that they want a seat, they dont mean they want to sit with their knees behind their ears so that 4 more can sit down. They mean that they want an extra coach so that 74 more can sit down"
"Capacity on intercity routes should be about number of vehicles, not compressing people"
didcotdean
Transport Scholar
Hero Member
******
Posts: 943


View Profile
« Reply #8 on: July 17, 2018, 03:14:57 pm »

According to the information on National Rail:
Quote
GWR
...

Policy:
A scooter permit scheme is in operation for all scooters that cannot be folded down and taken onto the train as luggage. Please contact Great Western to obtain a permit.
Max Length: 1200mm (3ft 11in approx)
Max Width: 700mm (2ft 3in approx). 610mm (2ft 1in approx) on Coach L First Class HST
Maximum combined weight of user and scooter: 300kg (660lbs approx)

also in general
Quote
Because scooters come in a wide variety of shapes and sizes, many have problems on trains, including: tipping backwards on ramps; being heavier than the ramp's safe working load; or being the wrong shape to manoeuvre safely inside a carriage.
These problems mean that some companies have trains that cannot carry scooters so if you are a scooter-user who wants to travel by rail, you should contact the Train Company to check they can safely accommodate your scooter.

This is the GWR leaflet and form for obtaining a permit. Seems like the expectation is that the 'driver' of the scooter would sit in a normal seat after getting on board.

Actually how to deal with the situation when someone is sitting in a scooter on board (whether he or she should be, with or without a permit) is another matter
Logged
ChrisB
Transport Scholar
Hero Member
******
Posts: 9701


View Profile Email
« Reply #9 on: July 17, 2018, 03:28:54 pm »

My problem was Chris, your attitude towards customers is generally so contemptuous that  thinking you were true to form in this case was an all too easy conclusion to jump to, but I'm happy to be corrected......and in such a charming way! 😂

Thank you - maybe you've learned not to jump to quick conclusions....
Logged
bignosemac
Transport Scholar
Hero Member
******
Posts: 16058


Question everything.


View Profile
« Reply #10 on: July 17, 2018, 03:56:31 pm »

GWR's scooter policy does now seem at odds with a report issued by the RSSB in December 2017. That report states that the Office of Rail & Road and the Department for Transport say that mobility scooters, used by a person with protected characteristics, can reasonably be interpreted as being 'wheelchairs' for the purposes of the legislation.

That just leaves the issues of boarding, weight and size. There are size limits for wheelchairs. They are same for mobility scooters in GWR's policy, notwithstanding that policy's other requirements which may breach the Equality Act (do users of mobility aids more traditionally 'wheelchair' shaped require a permit?) Clearly in this case there were no problem with size, shape and weight. Tanyalee Davies was boarded at Plymouth, her mobility aid was of size and weight that could use a ramp, and was of a size that could be manoeuvred into a disabled space once on board. That's clear from the videos she's posted on YouTube.

Once she was in that space there is no justification whatsoever for a retrospective application of the 'scooter policy'. No justification in insisting she move for a mother and baby. No justification in humiliating her over the public address. No justification in threatening her with removal or police attendance.

Logged

Former FGW/GWR regular passenger. No more. Despicable company.
TaplowGreen
Transport Scholar
Hero Member
******
Posts: 3974


View Profile
« Reply #11 on: July 17, 2018, 04:04:53 pm »

I've seen the video, a very small mobility scooter indeed, I'd say smaller than a lot of "regular" wheelchairs.

No doubt there'll be a thorough investigation of the incident & the TMs actions, it could be that he finds himself available for fine weather,BBQs & football matches on an indefinite basis going forward.
Logged
ChrisB
Transport Scholar
Hero Member
******
Posts: 9701


View Profile Email
« Reply #12 on: July 17, 2018, 04:07:52 pm »

in response to BNM's post....

Absolutely.....maybe GWR need to assess mobility scooters (by definition aids mobility - ie not requiring a wheelchair as they have some mobility, and motorised wheelchairs which are what they say on the tin.
Logged
didcotdean
Transport Scholar
Hero Member
******
Posts: 943


View Profile
« Reply #13 on: July 17, 2018, 04:08:19 pm »

Also interesting to note that the GWR leaflet includes 'March 2018 v3' in its link, suggesting that the contents had been updated or at least reviewed fairly recently.
Logged
Rob on the hill
Sr. Member
****
Posts: 248


View Profile
« Reply #14 on: July 17, 2018, 07:14:13 pm »

I do wonder whether the mother too would not have helped the situation, as I read in one report that she had asked to use the space for her pram. The TM then failed totally to resolve the matter.
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1] 2 3 ... 6
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by a customer of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link). Forum hosted by Well House Consultants