Is claiming compensation worth the effort?

[whole diary]

[grahame]

From Rail technology magazine

Almost a third of passengers fail to claim compensation for rail delays because it was not worth the effort for the amount they would get back, a new report has found.

A massive 31% of passengers who were aware of their eligibility for compensation primarily did not claim because of the effort to recuperate the repayments, prompting concerns around the delay compensation system on the rail networks.

Unsurprisingly, it was found that ticket price and length of delay had the biggest impact on the decision of passengers to claim for compensation. However it was also found that the process for applying for compensation had improved dramatically, with a 30% increase in satisfaction of the form in which claimants received their compensation since 2016, and a 15% increase in the value of compensation received.

And, even more concerning, almost half of passengers (46%) who were travelling on a ticket that cost lower than £5 did not do so because it was not worth the hassle of getting the money back.

[WelshBluebird]

Can't say I disagree. Especially with GWR^▸ (Great Western Railway)'s abysmal compensation terms if you are even eligible and the fact you have to go through the effort of filling out a paper form and posting it or composing an email in many cases (as the web form they offer doesn't give an "additional details" box that would be useful for journeys that aren't just a simple GWR station to GWR station witho no changes!).

[didcotdean]

Plus that with GWR^▸ (Great Western Railway) you seemingly need to know what company might have run an equivalent service ten years ago to work what if anything might be due.