Wife and daughter claimed delay repay last week.
Warminster to Ryde St John's Road. Warminster to Portsmouth Harbour train 27 mins late. Missed ferry - ferry hourly service. Claimed for one hour delay.
Rejected by
GWR▸ - saying delay was less than 15 mins
Contested rejection (I supplied details from
RTT» ) - 60 min delay paid - full refund of Single trip.Trip was actually split ticketing - 3 tickets used. I thought that might be a problem, but apparently not.
The whole episode only took 7 days - so the speed of the system seems OK - just the initial outcome.
On Monday I posted 4 Advance tickets to GWR (freepost address) requesting a refund as my booked train,
WMN» to WAT (and ret), was to be cancelled on Wednesday due to
SWR» strike. Got email this morning saying money would be with me in 5 days. No complaints there.