Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
Travel & transport from BBC stories as at 06:35 26 Apr 2024
- Rail Britannia?
- Labour pledges to renationalise most rail services
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]
 02/06/24 - Summer Timetable starts
17/08/24 - Bus to Imber
27/09/25 - 200 years of passenger trains

On this day
26th Apr (2016)
DOO strikes start on Southern (link)

Train RunningCancelled
26/04/24 06:34 Oxford to Didcot Parkway
26/04/24 07:07 Didcot Parkway to Oxford
26/04/24 07:34 Oxford to Didcot Parkway
26/04/24 08:07 Didcot Parkway to Oxford
22:03 London Paddington to Bristol Temple Meads
Short Run
09:23 Portsmouth Harbour to Cardiff Central
13:30 Cardiff Central to Portsmouth Harbour
PollsThere are no open or recent polls
Abbreviation pageAcronymns and abbreviations
Stn ComparatorStation Comparator
Rail newsNews Now - live rail news feed
Site Style 1 2 3 4
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
April 26, 2024, 06:51:02 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[193] Labour to nationalise railways within five years of coming to ...
[102] access for all at Devon stations report
[56] Bonaparte's at Bristol Temple Meads
[34] Lack of rolling stock due to attacks on shipping in the Red Se...
[23] Cornish delays
[22] Theft from Severn Valley Railway
 
News: the Great Western Coffee Shop ... keeping you up to date with travel around the South West
 
   Home   Help Search Calendar Login Register  
Pages: [1]
  Print  
Author Topic: Meet the Manager - thank you Jason, Samyutha and Caroline  (Read 5379 times)
grahame
Administrator
Hero Member
*****
Posts: 40829



View Profile WWW Email
« on: June 18, 2020, 18:00:02 »

Goodness - six O'Clock already!

Some fascinating answers and a big THANK YOU to Samyutha, Caroline and Jason. I've been watching stats during this hour and we've been very busy with guests reading the threads and 'likes' - really good to see that feedback as it suggests the answers are actually addressing the questions ;-).   I'll take a look at some further server data ovenight.

I / we look forward to better, easier times - busy (but not overcrowded) trains again, and an ability to travel to work, stay away, get a coffee on the train, and perhaps take a trip up to Okehampton on a Wednesday.

Finally - please may I add an extra THANK YOU to everyone at GWR (Great Western Railway) - from Paddington to Penzance via Portsmouth and Port Talbot (and Swansea) - for all your extraordinary work over the past months. Many of us have not been around to say those thanks in person, but they are heartfelt.

Please do pop in and see us from time to time.   Always a friendly place  Grin
Logged

Coffee Shop Admin, Acting Chair of Melksham Rail User Group, Option 24/7 Melksham Rep
rogerw
Global Moderator
Hero Member
*****
Posts: 1343



View Profile
« Reply #1 on: June 18, 2020, 18:01:15 »

I would also like to add my thanks. A very honest and informative session
Logged

I like to travel.  It lets me feel I'm getting somewhere.
Samyutha Bala
Transport Scholar
Jr. Member
******
Posts: 12


View Profile
« Reply #2 on: June 18, 2020, 18:01:45 »

Thank you so much, for your time and for all your insightful questions. We're always happy to listen to your ideas, views and answer any questions you have, and thank you for travelling with us Smiley
We hope to see you all soon at the other side of this
Logged
Jason Ness
Transport Scholar
Newbie
******
Posts: 9



View Profile WWW
« Reply #3 on: June 18, 2020, 18:06:58 »

Thanks Grahame, that's very kind of you & we're all very much looking forward to welcoming everyone back on board our services as soon as we can, hopefully that won't be too long!

Hope the answers have been informative & we'll check back to see if we can help with any further comments.

Also, if I can help anyone on the forum with a Customer Service issue they're welcome to get in touch with me directly. Will also try to pop in to the forum when I can.

Thanks again & stay safe everyone

Jason
Logged
grahame
Administrator
Hero Member
*****
Posts: 40829



View Profile WWW Email
« Reply #4 on: June 18, 2020, 18:08:53 »

[like +++]
Logged

Coffee Shop Admin, Acting Chair of Melksham Rail User Group, Option 24/7 Melksham Rep
CarolineCummins
Transport Scholar
Jr. Member
******
Posts: 12


View Profile
« Reply #5 on: June 18, 2020, 18:27:33 »

Thank you for organising today's session Graham and the team, really enjoy working together on these and very pleased to see the stats show it was worthwhile to members and guests.

Will certainly pass on your thanks to GWR (Great Western Railway) colleagues.

Thanks for having us! Smiley

Caroline
« Last Edit: June 22, 2020, 11:26:00 by CarolineCummins » Logged
broadgage
Transport Scholar
Hero Member
******
Posts: 5410



View Profile
« Reply #6 on: June 18, 2020, 19:42:41 »

Agree with positive thoughts expressed.

I am not always in agreement with the views of GWR (Great Western Railway) as a company, or with the views of individual managers. Such managers are however to be commended for joining in and engaging, rather than hiding as was alleged to be the case in years gone by.

I am in general pro rail for environmental reasons. Diesel trains produce less pollution per passenger mile than private cars, and electric trains are better still.

My main concerns are;

Poor reliability in adverse weather. Any reasonable passenger would expect disruption in truly extreme conditions, but we see far too much disruption in moderately adverse weather during which motorways and airlines operate as normal.

Hugely complex fares. It makes sense to charge higher fares at busy times and lower fares when less busy. I see no merit whatsoever in offering discounted tickets for services known to be overcrowded, nor in charging punitively high fares for last minute walk up travel on a lightly used service.

Declining standards of comfort and facilities on new trains. See other posts regarding this, not going to repeat it in this thread.
Logged

A proper intercity train has a minimum of 8 coaches, gangwayed throughout, with first at one end, and a full sized buffet car between first and standard.
It has space for cycles, surfboards,luggage etc.
A 5 car DMU (Diesel Multiple Unit) is not a proper inter-city train. The 5+5 and 9 car DMUs are almost as bad.
rogerw
Global Moderator
Hero Member
*****
Posts: 1343



View Profile
« Reply #7 on: June 18, 2020, 20:48:24 »

I would also like to add my thanks. A very honest and informative session
Logged

I like to travel.  It lets me feel I'm getting somewhere.
grahame
Administrator
Hero Member
*****
Posts: 40829



View Profile WWW Email
« Reply #8 on: June 19, 2020, 07:13:22 »

Stats from "Meet the Manager" - 17:00 to around 18:00 on 18th June 2020



119 sessions started around the MTM session time
(versus 60 in the same period previous day)

119 (yes, same number) posts during the day
(versus 48 the previous day)

Peak of 124 active users on the site during the session
(versus around 60 typica at around that time of day)

Posts in thread / number of direct reads (*) (including immediate aftermath)
3/110 Welcome to "Meet the Manager" - 18th June 2020
6/193 Question 1 – 18 Jun 2020: What is an ‘essential’ journey?
7/172 Question 2 – 18 Jun 2020: Hygiene for rail passengers
10/258 Question 3 – 18 Jun 2020: Return to catering?
5/143 Question 4 – 18 Jun 2020  Assuring older users that it is safe to use trains
2/114 Question 5 – 18 Jun 2020: Daily train service to Okehampton
2/96 Question 6 – 18 Jun 2020: Over-carries
8/178 Question 7 – 18 Jun 2020: Safety on IETs (Intercity Express Train)
2/76 Question 8 – 18 Jun 2020: Season ticket refund backlog
3/85 Question 9 – 18 Jun 2020: Face masks: proving exemption
2/78 Question 10 – 18 Jun 2020: Summer 2022
8/144 Meet the Manager - thank you Jason, Samyutha and Caroline
Total 58 messages posted.
* - does not include reads via "recent" tab used 1772 times in day v 1392 previous day

PLUS 59 likes during the session and immediate aftermath
(typical rate at peak period - around 12 over same period)

91.5% of visits for day were from UK (United Kingdom) IP addresses (pretty typical)

Noting from the graphics ...
Arrivals are show hour by hour.  With MTM starting on the hour, the spike spreads out over 2 hours
Only a small proportion of visitors are identified by age or gender - so there diagrams are no more than a taste
Logged

Coffee Shop Admin, Acting Chair of Melksham Rail User Group, Option 24/7 Melksham Rep
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link to report). Forum hosted by Well House Consultants

Jump to top of pageJump to Forum Home Page