Storm Ciaran - 1st and 2nd November 2023

[whole diary]

[GBM]

It would appear that the St. Ives to St. Erth and St. Erth to Penzance services are running: there have been no cancellations on either service since just before 12 noon.

Chance would be a fine thing: the letters "FLUD BARRIER" are now showing on the TDs at Cowley Bridge Junction so services to Okehampton and Barnstaple may now all be on hold.

Dave

Cancellations to services between St Ives and St Erth
Due to severe weather between Plymouth and Penzance some lines are closed. Disruption is expected until the end of the day.
Train services between St Ives and St Erth will be cancelled.
Additional Information
Following the impact of Storm Ciaran which resulted in heavy rain and winds over the last 24 hours, branch line services in Cornwall will remain closed for the rest of today (Thursday 2 November). Customers are advised NOT TO TRAVEL.
Also applies to all Cornish branch lines!
Barnstaple and Okehampton closed until 1900 today.

[Jamsdad]

Serious lack of joined -up customer service and information yesterday.

Case 1. Travellng from Bristol Parkway to Temple Meads for onwards journey to Plymouth, XC^▸ (Cross Country Trains (franchise)) TM^‡(resolve) assured passengers there would be busses between Taunton and Exeter due to flooding. GWR^▸ (Great Western Railway) TM siting next to me assured me there were  definately NO busses and XC was in error.No idea what would be provided, if anything, at Taunton!   Do GWR and XC speak to eachother??

Case 2. Decided getTing stranded at Taunton not a good idea, so decided to get to EXD^» (Exeter St Davids - next trains) via Salisbury. Bristol to Salisbury train ran 17 minute late , and was scheduled to arrive at Salisbury at 1547, same time as the two-hourly Salisbury to Exeter service was schdule to leave. Asked the GWR TM on the Bristol-Salisbury to ask for the Salisbury-Exeter to be held for 5 minutes so I could make the connection. Just arriving at Salisbury to see the Salisbury-Exeter pulling out of adjacent platform. Do GWR and SWT^▸ (South West Trains) speak to eachother??

Having said this, I found all railway staff yesterday to be personally helpful and genuinely trying to do their best but with very little centrally provided information or coordination.