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Great Western Coffee Shop > Sideshoots - associated subjects > News, Help and Assistance > Server Outage - during the night until about 08:00, 18.1.2024
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Author Topic: Server Outage - during the night until about 08:00, 18.1.2024  (Read 1157 times)
grahame
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« on: January 18, 2024, 08:13:33 »
Server Outage - during the night until about 08:00, 18.1.2024

Don't know what happened (yet) - server was offline, now back on.  Appears running OK but checking and looking back.  More to follow.
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grahame
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« Reply #1 on: January 18, 2024, 08:24:54 »
Quote from: grahame on January 18, 2024, 08:13:33
Server Outage - during the night until about 08:00, 18.1.2024

Don't know what happened (yet) - server was offline, now back on.  Appears running OK but checking and looking back.  More to follow.

Indications are that the issue was a problem at our web service provider rather than on our server, which appears to have been running all the time but only able to talk to itself.   That is an educated guess just at the moment - I'm checking around, ensuring backups systems are clean in case I'me just looking at a symptom.

Serving Coffee again ;-)
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Red Squirrel
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« Reply #2 on: January 18, 2024, 09:12:35 »
Double espresso please!
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« Reply #3 on: January 18, 2024, 09:16:53 »
Quote from: Red Squirrel on January 18, 2024, 09:12:35
Double espresso please!

LARGE skinny latte please!
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grahame
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« Reply #4 on: January 18, 2024, 09:58:12 »
It is unusual (!) for the Coffee Shop to be down like it was when I woke this morning - so perhaps a good time to remind members that http://status.firstgreatwestern.info will give you a status report and is the first place I go to flag any issues that are so dramatic that the normal server can't be reached.

Should I anticipate a long outage (more that an hour or two from when I am alerted to the problem), I am able to switch normal Coffee Shop URLs to point to this status page. Because elements of this redirection are cached, the switch across and back will take time to be fully effective and so this switching is not something to be done for just a few minutes!
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« Reply #5 on: January 18, 2024, 11:45:54 »
What would the earliest you can rang to notify you of a problem?

Okay to ring on the land line or would your prefer a text/call to your mobile number?
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grahame
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« Reply #6 on: January 18, 2024, 12:15:33 »
Quote from: infoman on January 18, 2024, 11:45:54
What would the earliest you can rang to notify you of a problem?

Okay to ring on the land line or would your prefer a text/call to your mobile number?

I was getting emails from the backup server from 04:24 (it does a heartbeat check on the live one every 15 minutes) - just that I was sleeping deeply - so I was straight onto it when I woke.   

If the server is down, yes,  by all means, members welcome to call.  But please note that admins / moderators are in touch and it's unlikely the outage will be too long anyway.  PLEASE check the status server first though ... because if I know about the problem already, I'll be very busy fixing it rather than having time to chat much as I will normally talk the hind legs off a donkey!
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