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Great Western Coffee Shop > All across the Great Western territory > Fare's Fair > Ticket purchasing on the GWR App suspended - January 2024
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Author Topic: Ticket purchasing on the GWR App suspended - January 2024  (Read 930 times)
bobm
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« on: January 23, 2024, 10:55:44 »
Owing to a fault the ability to buy tickets on the GWR▸ (Great Western Railway) app has been disabled at present.  You can still look up train times however.   The website purchase function is not affected.
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TaplowGreen
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« Reply #1 on: January 24, 2024, 05:16:15 »
Quote from: bobm on January 23, 2024, 10:55:44
Owing to a fault the ability to buy tickets on the GWR▸ (Great Western Railway) app has been disabled at present.  You can still look up train times however.   The website purchase function is not affected.

GWR have reported themselves to the ICO in respect of a possible data breach involving customer information regarding this incident.
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Electric train
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« Reply #2 on: January 24, 2024, 06:37:41 »
Also Monday the collect pre purchased tickets from self-service ticket machines was unavailable, had to use the ticket office .................

Just as well the ticket offices were not all closed
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Timmer
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« Reply #3 on: January 24, 2024, 08:16:21 »
Had an email on Saturday that said some customers had reported seeing journey details booked by another account but it appears no personal data had been accessed. Hope that’s still the case?
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lympstone_commuter
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« Reply #4 on: January 24, 2024, 08:50:43 »
Ah - this explains why the app has not allowed me to login all week.

I hope any revamp of the app will allow easy login using TouchID with saved credentials on a smartphone. At the moment (when it is working) the app seems to need authentication of who I am at least once per day. Since this requires manual entry of username and password it makes buying a daily ticket rather cumbersome process.
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Timmer
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« Reply #5 on: January 24, 2024, 11:00:22 »
Quote from: lympstone_commuter on January 24, 2024, 08:50:43
I hope any revamp of the app will allow easy login using TouchID with saved credentials on a smartphone. At the moment (when it is working) the app seems to need authentication of who I am at least once per day. Since this requires manual entry of username and password it makes buying a daily ticket rather cumbersome process.
This!

The only App I have that I have to login every time I want to access my rail tickets. Very annoying.
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charles_uk
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« Reply #6 on: January 24, 2024, 16:53:39 »
Quote from: Timmer on January 24, 2024, 11:00:22
Quote from: lympstone_commuter on January 24, 2024, 08:50:43
I hope any revamp of the app will allow easy login using TouchID with saved credentials on a smartphone. At the moment (when it is working) the app seems to need authentication of who I am at least once per day. Since this requires manual entry of username and password it makes buying a daily ticket rather cumbersome process.
This!

The only App I have that I have to login every time I want to access my rail tickets. Very annoying.

I export my ticket to Google Wallet once it's showing on the GWR▸ (Great Western Railway) app - that way I can access it easily without having to log back into the GWR one.
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Timmer
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« Reply #7 on: January 24, 2024, 17:49:14 »
Quote from: charles_uk on January 24, 2024, 16:53:39
I export my ticket to Google Wallet once it's showing on the GWR▸ (Great Western Railway) app - that way I can access it easily without having to log back into the GWR one.
I do too.
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