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Great Western Coffee Shop > All across the Great Western territory > Across the West > No News
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John R
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« on: October 01, 2008, 20:51:31 »
Has it occurred to anyone else that FGW▸ (First Great Western) have not published any news on their website since 5th June (welcoming the Cotswold line announcement). Have they got rid of their PR▸ (Public Relations) Department, or is there just nothing interesting or positive to say? (Would have thought forthcoming service improvements in the South West would be worth an announcement, or a press release saying how good loadings are on the Severn Beach line, which would then get some more publicity for the improved service.)

   
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Chris from Nailsea
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« Reply #1 on: October 01, 2008, 21:00:28 »
I agree, John: the FGW▸ (First Great Western) website is sadly lacking in many areas - items of good news being one of them!  Roll Eyes

There is a lot that FGW could put on their website, in terms of positive advertising - even their past sponsorship of a scouts excursion, for example (see http://www.firstgreatwestern.info/coffeeshop/index.php?topic=3473.msg26938#msg26938 )

Why are they apparently so reluctant to do so?  Huh
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William Huskisson MP▸ (Member of Parliament) was the first person to be killed by a train while crossing the tracks, in 1830.  Many more have died in the same way since then.  Don't take a chance: stop, look, listen.

"Level crossings are safe, unless they are used in an unsafe manner."  Discuss.
John R
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« Reply #2 on: October 01, 2008, 21:16:47 »
Yes, I forgot about that one. They should have used that (at the risk of getting lots of requests from similar organisations!) There's much more to be positive about these days, but maybe their PR▸ (Public Relations) team still have the bunker mentality which must have been prevalent pre-Haines.   
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Ollie
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« Reply #3 on: October 02, 2008, 00:12:16 »
I have heard that FGW▸ (First Great Western) do not want to post news like that (the sort of bigging themselves up news) until customers are getting a frequent decent service.
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Chris from Nailsea
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« Reply #4 on: October 02, 2008, 00:47:24 »
Quote from: Ollie on October 02, 2008, 00:12:16
... until customers are getting a frequent decent service.

Hmmm.  On the Melksham line, that could be a very long time indeed ...............  Roll Eyes
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William Huskisson MP▸ (Member of Parliament) was the first person to be killed by a train while crossing the tracks, in 1830.  Many more have died in the same way since then.  Don't take a chance: stop, look, listen.

"Level crossings are safe, unless they are used in an unsafe manner."  Discuss.
John R
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« Reply #5 on: October 02, 2008, 07:29:44 »
Quote from: Ollie on October 02, 2008, 00:12:16
I have heard that FGW▸ (First Great Western) do not want to post news like that (the sort of bigging themselves up news) until customers are getting a frequent decent service.

So I wonder does that mean that they are not yet satisfied with the level of improvements they have delivered, and are looking to do better. That's encouraging, given how far we've come. I'm not suggesting they report spin, but factual stories about improvements should be encouraged.
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devon_metro
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« Reply #6 on: October 02, 2008, 17:47:24 »
What happened to that newletter they used to publish every month?

I'd like to see their performance figures but cant find them!
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John R
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« Reply #7 on: October 02, 2008, 18:01:12 »
http://www.firstgreatwestern.co.uk/Content.aspx?id=265
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Timmer
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« Reply #8 on: October 02, 2008, 18:18:11 »
I'd like to see more news from FGW▸ (First Great Western) but they aren't the only TOC▸ (Train Operating Company) not providing regular news on their websites. They don't put Customer Matters on the website anymore which I thought was a good way of keeping everyone informed about whats happening on the network.

SWT▸ (South West Trains) is good at keeping passengers informed of rail related news on its website and in its magazine emotion.

Talking of TOC magazines...I thought FGW's previous publication Reach was a good magazine, not something I can say about their current publication sadly.
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Phil
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« Reply #9 on: October 02, 2008, 20:28:19 »
Totally agree. The "Forward" initiative was a good one, as well. I was sad to see the back of that.
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