Ticket Barriers at BTM

[whole diary]

[jester]

The guys/ladies doing such job are usually 'revenue Protection' officers. When the new badges were issued they wer'nt too happy about losing this title from thier name badges. 'Customer Service' does'nt really do them justice.

[inspector_blakey]

Not strictly true. Revenue Protection Officers/Inspectors are staff who have training in PACE^» (Police & Criminal Evidence Act - about) (Police and criminal evidence act 1984) and are authorized both to interview suspected fare-evaders under caution and issue penalty fares. In the Thames Valley area where penalty fares are in force, barriers tend to be staffed by "gateline assistants/operatives" with an RPI^▸ (Revenue Protection Inspector (or Retail Price Index, depending on the context)) or two supervising proceedings. Further west where, despite the posters, penalty fares still do not apply, barriers are generally just staffed by gateline assistants and supervisors who to the best of my knowledge are not PACE-trained.

The member of staff you saw in addition to a conductor on the Beach line was almost certainly an assistant ticket examiner, provided to help the conductor with ticket sales on busy services. Again, I believe these staff are not PACE trained; they certainly don't have the authority to issue a penalty fare.