Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
 No recent travel & transport from BBC stories as at 07:15 29 Apr 2024
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]		 22/05/24 - WWRUG / TransWilts update
02/06/24 - Summer Timetable starts
17/08/24 - Bus to Imber
27/09/25 - 200 years of passenger trains

On this day
29th Apr (1973)
Patent award for Janney (Buckeye) coupling (*)
Train RunningShort Run
09:23 London Paddington to Oxford
14:02 Oxford to London Paddington
•
PollsThere are no open or recent polls
•
Abbreviation pageAcronymns and abbreviations
•
Stn ComparatorStation Comparator
•
Rail newsNews Now - live rail news feed
•
Train companiesSelect from:
GWR
SWR
XC
Chiltern
TfL
TfW
WMR
Southern
• Site Style 1 2 3 4
Next departures • Bristol Temple Meads • Bath Spa • Chippenham • Swindon • Didcot Parkway • Reading • London Paddington • Melksham
Exeter St Davids • Taunton • Westbury • Trowbridge • Bristol Parkway • Cardiff Central • Oxford • Cheltenham Spa • Birmingham New Street
April 29, 2024, 07:18:53 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[134] Clan Line - by Clan Line !
[113] Visiting the pub on the way home.
[23] South Western Railways Waterloo - Bristol services axed
[22] access for all at Devon stations report
[14] Labour to nationalise railways within five years of coming to ...
[12] Misleading advertising?
 
News: A forum for passengers ... with input from rail professionals welcomed too
 
   Home   Help Search Calendar Login Register  
Great Western Coffee Shop > Journey by Journey > London to the West > 09:35 NTA-PAD (14/06)
Pages: [1]
« previous next »
  Print  
Author Topic: 09:35 NTA-PAD (14/06)  (Read 6444 times)
warrej
Jr. Member
**
Posts: 26


View Profile
« on: June 15, 2010, 00:06:38 »
Hi,

The above train was delayed due to problems with one of the engines.  By my reckoning it arrived into paddington around 59 minutes 45 seconds late  Angry

Does anyone know the official arrival time?  As the train was all but 1 hour late, what do you reckon are my chances of getting a refund on my fare if I write a nice letter?  Roll Eyes

Jon
Logged
inspector_blakey
Hero Member
*****
Posts: 3574



View Profile
« Reply #1 on: June 15, 2010, 02:39:40 »
I suspect one of our insiders on here would probably be able to look that one up for you and confirm the actual arrival time. Always worth writing a polite letter (in my experience just setting out the facts without angry frothing, which will just tend to elicit bland standard paragraphs in the reply letter) just to see what happens - Customer Services is a freepost address anyway. If the train is indeed shown as arriving 1 hour late, you'll receive a full refund for that portion of the journey in travel vouchers. If it's 58/59 minutes then I'm not really sure - FGW▸ (First Great Western) have had a reputation in the past for sticking rigidly to the 60-minute rule but they may give you vouchers out of good grace. What's certain is that you definitely won't get anything unless you write in!

Good luck  Smiley
Logged
Chris from Nailsea
Administrator
Hero Member
*****
Posts: 17895


I am not railway staff


View Profile Email
« Reply #2 on: June 15, 2010, 22:20:38 »
I agree: it's worth just writing to FGW▸ (First Great Western) Customer Services - you never know what might happen!

See http://www.firstgreatwestern.info/coffeeshop/index.php?topic=2507.msg19184#msg19184  Grin
Logged
William Huskisson MP▸ (Member of Parliament) was the first person to be killed by a train while crossing the tracks, in 1830.  Many more have died in the same way since then.  Don't take a chance: stop, look, listen.

"Level crossings are safe, unless they are used in an unsafe manner."  Discuss.
warrej
Jr. Member
**
Posts: 26


View Profile
« Reply #3 on: June 15, 2010, 22:52:26 »
 Grin

Thanks for the replies.  I'll send off a nice letter and see what happens
Logged
devon_metro
Hero Member
*****
Posts: 5175



View Profile
« Reply #4 on: June 15, 2010, 23:43:50 »
I find being convenient with the truth is good, who's to know that my watch isn't 2 minutes fast!
Logged
old original
Transport Scholar
Hero Member
******
Posts: 880


View Profile
« Reply #5 on: June 16, 2010, 16:35:52 »
officially.. 59 late
Logged
8 Billion people on a wet rock - of course we're not happy
inspector_blakey
Hero Member
*****
Posts: 3574



View Profile
« Reply #6 on: June 16, 2010, 17:01:08 »
Quote from: devon_metro on June 15, 2010, 23:43:50
I find being convenient with the truth is good, who's to know that my watch isn't 2 minutes fast!

Won't help you that much, given that customer services will generally check the records and make sure that the train in question really was as late as you claim. That's one of the reasons why conductors (at least when they're using the Zifa equipment to mark tickets, which they're supposed to) stamp the train reporting number on there as well.
Logged
Mookiemoo
Hero Member
*****
Posts: 3117


View Profile Email
« Reply #7 on: June 16, 2010, 17:05:03 »
Quote from: inspector_blakey on June 16, 2010, 17:01:08
Quote from: devon_metro on June 15, 2010, 23:43:50
I find being convenient with the truth is good, who's to know that my watch isn't 2 minutes fast!

Won't help you that much, given that customer services will generally check the records and make sure that the train in question really was as late as you claim. That's one of the reasons why conductors (at least when they're using the Zifa equipment to mark tickets, which they're supposed to) stamp the train reporting number on there as well.

Cant remember the last time a FGW▸ (First Great Western) TM‡(resolve) actually stamped my ticket.  If you are lucky you may get a scribble

Then there was the day THREE arriva guards stamped the same ticket!  Well actually one was FTP▸ (File Transfer Protocol) from liverpool to manchester then one from manc to crewe and after another full ticket check from crewe to ludlow

Interestingly enough - Lud to liverpool via manchester is not technically a valid route but not one guard, TM, platform gestapo or anyone has ever picked me up on it.  And the only reason I go that way is because there are two stations I hate in this world - Shrewsbury and Crewe - I'll do anything to avoid changing at them
Logged
Ditched former sig - now I need to think of something amusing - brain hurts -I'll steal from the master himself - Einstein:

"Two things are infinite: the universe and human stupidity; and I'm not sure about the the universe."

"Gravitation is not responsible for people falling in love"
James158
Full Member
***
Posts: 99


View Profile
« Reply #8 on: June 18, 2010, 12:53:25 »
Quote from: warrej on June 15, 2010, 00:06:38
Hi,

The above train was delayed due to problems with one of the engines.  By my reckoning it arrived into paddington around 59 minutes 45 seconds late  Angry

Does anyone know the official arrival time?  As the train was all but 1 hour late, what do you reckon are my chances of getting a refund on my fare if I write a nice letter?  Roll Eyes

Jon


If the train is cancelled or delayed for over 60 mins you can have a refund in the form of Rail Travel Vouchers if you write a letter and enclose the original tickets (no photocopies) and post it to FGW▸ (First Great Western).
« Last Edit: June 19, 2010, 01:33:51 by James158 » Logged
warrej
Jr. Member
**
Posts: 26


View Profile
« Reply #9 on: July 13, 2010, 07:15:44 »
Quick update....got a full refund of my ticket in rail vouchers  Grin
Logged
inspector_blakey
Hero Member
*****
Posts: 3574



View Profile
« Reply #10 on: July 14, 2010, 04:55:54 »
Glad to hear that FGW▸ (First Great Western) customer relations looked on your case sympathetically! After all, 59 min 45 s rounded to the nearest minute is an hour... Wink
Logged
devon_metro
Hero Member
*****
Posts: 5175



View Profile
« Reply #11 on: July 14, 2010, 11:32:00 »
Quote from: inspector_blakey on July 14, 2010, 04:55:54
Glad to hear that FGW▸ (First Great Western) customer relations looked on your case sympathetically! After all, 59 min 45 s rounded to the nearest minute is an hour... Wink

And would have been rounded accordingly on railway systems Wink
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1]
  Print  
« previous next »
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link to report). Forum hosted by Well House Consultants

Jump to top of page • Jump to Forum Home Page