FGW Customer Service desks at Paddington

Glovidge

Sr. Member

Posts: 122

FGW Customer Service desks at Paddington - whats the point?

« on: July 21, 2010, 18:24:08 »

Around 19:30 on Friday evening noone at the customer service desks (I had a valid enquiry which ended up with me phoning up FGW^▸ customer service desk and being accused of not paying my fare.
Great customer service there, accusing your customers of deliberately not paying for their journeys! When they had.)

Around 15:30 on Saturday afteroon noone at the FGW Customer Service desks

Around 15:30 on Sunday noone at the FGW Customer Service desks..... I could go on but I'm starting to think I'm like the Steve Coogan security guard in the Day Today...


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Ollie

Data Manager
Hero Member

Posts: 2302

Re: FGW Customer Service desks at Paddington - whats the point?

« Reply #1 on: July 21, 2010, 23:59:57 »

Is this both desks that were unstaffed? As there are two, one under each bank of departure screens.

The LTV^▸ (Burger King) side is sometimes a bit hit and miss, but as far as I know the desk HSS^▸ (Platform 1) side is usually staffed properly.

For the times you mentioned there should have been someone on the HSS desk.

Only thing I can think of is if they were dealing with a problem with Advance tickets, as that is a big part of their role, and involves a fair bit of dealing with aftersales and trainline etc..


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Glovidge

Sr. Member

Posts: 122

Re: FGW Customer Service desks at Paddington - whats the point?

« Reply #2 on: July 23, 2010, 18:16:04 »

Definitely noone at either of the desks. I was walking through to get a Tube so admittedly they may have just disappeared for a couple of minutes but I would have thought it essential that someone was permanently manning one of the desks.


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Ollie

Data Manager
Hero Member

Posts: 2302

Re: FGW Customer Service desks at Paddington - whats the point?

« Reply #3 on: July 25, 2010, 00:23:49 »

As you say, may of gone to get something, bit confused about why you would have had to call customer services though, Paddington is staff 24 hours a day, so would have been someone around for you to talk to.


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